Customer Success Manager – Scale (m/f/d)

About This Opportunity

We are representing a well-funded healthcare technology company that is transforming how frontline care professionals spend their time. Our client has built an AI-powered solution used by thousands of facilities and hundreds of thousands of users across the healthcare sector. Following significant Series A funding, they are scaling rapidly and need exceptional talent to support their growth.

We are seeking a Customer Success Manager to join their Scale team in Berlin. This role focuses on driving adoption and retention across a high-volume portfolio of mid-market and SME customers through proactive, structured engagement.

Responsibilities

• Own the end-to-end rollout and ongoing success of 30–50 customer accounts
• Drive product adoption through clear processes, smart touchpoints, and proactive communication
• Monitor customer health metrics, usage patterns, and support ticket trends to identify risks early
• Determine what workflows should be standardized versus where individual guidance is needed
• Design and run virtual touchpoints, office hours, and scalable enablement sessions
• Streamline recurring Customer Success workflows to reduce friction and increase efficiency
• Partner cross-functionally with Support, Product, and Onboarding teams to optimize execution
• Contribute ideas and process improvements to evolve how Customer Success operates at scale

What We're Looking For

• Strong ownership mentality with a proactive, can-do approach
• Systems-oriented thinking: you see patterns, trade-offs, and opportunities for optimization
• Comfortable working with data, dashboards, and customer health signals
• Curious about technical setups and workflows (no coding required)
• Ability to manage many customers simultaneously without losing oversight or quality
• Preference for clarity, structure, and repeatable processes
• Skill in balancing standardization with situational judgment
• Empathy and composure when working in complex, human-centered healthcare environments
• C2-level fluency in both German and English
• Understanding that not every customer problem needs a custom solution, but not every problem should be treated identically

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your profile and conduct an initial screening conversation. If there's a strong mutual fit, we will submit your application to our client and guide you through their interview process. Please do not contact the client directly—all communication should flow through our talent team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process with our recruiters.

Equal Opportunity

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