Customer Success Manager (UK)

About This Opportunity

We are representing a confidential SaaS organization in their search for a Customer Success Manager based remotely in the UK. Our client provides enterprise technology solutions that help organizations manage and scale professional development programs.

This is a strategic, client-facing role where you'll own relationships with Enterprise customers and partners. You'll guide clients from onboarding through adoption, renewal, and expansion—ensuring they achieve meaningful business outcomes using the platform.

Responsibilities

• Serve as the primary strategic contact for a portfolio of Enterprise customers and partners
• Build trusted relationships with senior and executive-level stakeholders
• Lead customer onboarding, platform implementation, and virtual training sessions
• Proactively monitor adoption metrics and guide customers toward stronger engagement and outcomes
• Own customer health monitoring and identify retention risks before they impact renewals
• Identify and support account expansion and cross-sell opportunities in collaboration with Sales
• Represent the voice of the customer internally and partner with Product and Support teams
• Maintain accurate account data, activity tracking, and next steps within CRM and Customer Success systems
• Contribute to scalable Customer Success processes, webinars, and educational resources

What We're Looking For

Required:

• 2+ years of experience in Customer Success, Account Management, or similar client-facing role within a SaaS or technology organization
• Proven experience managing B2B customer relationships, ideally including Enterprise accounts
• Strong relationship-building skills with confidence communicating at senior and executive levels
• Excellent presentation, facilitation, and virtual communication abilities
• Ability to quickly learn technology and guide customers through software workflows
• Commercial awareness including understanding of retention, expansion, churn, and account health metrics
• Highly organized with ability to manage multiple customers and priorities simultaneously
• Experience with CRM platforms such as HubSpot and customer communication tools like Intercom
• Self-directed, proactive approach—you anticipate customer needs rather than reacting to problems

Bonus qualifications:

• Enterprise SaaS customer experience
• Background in HRTech, Learning & Development, or professional services
• Experience with software implementations, onboarding, or change management
• Successful track record working within distributed or remote teams

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and match it against our client's requirements. Qualified candidates will then be submitted to the client for consideration.

Important: Please do not attempt to contact the client directly. All communication and coordination will be managed through Get A Job.ai to ensure a professional and organized process for everyone involved.

Pay

Pay via Get A Job.ai: £55,000 - £60,000 annually, plus quarterly performance bonus.

Location: Remote, UK-based

Employment type: Full-time, permanent

Start date: Immediate

Equal Opportunity

Get A Job.ai is committed to equal opportunity employment. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, marital status, or any other status protected by law.