- Company: Get A Job.ai
- Location: Canada, USA
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team at Get A Job.ai is representing a confidential open-source database platform company seeking a Support Engineer to join their globally distributed team. This full-time remote position is open to candidates located in North American time zones (Canada and USA).
You'll be providing technical support to a developer community, working with a team that prioritizes rapid issue resolution and maintains close collaboration with product engineering and growth teams.
Responsibilities
- Deliver initial and timely responses to support cases covering diverse topics including billing inquiries, pre-sales questions, implementation guidance, and optimization requests
- Triage incoming support cases by directing users to relevant documentation, code examples, previous solutions, or escalating to appropriate technical or business stakeholders
- Monitor multiple feedback channels including GitHub Issues and Discussions
- Identify opportunities to develop or acquire internal tooling that improves support team efficiency
- Reproduce reported issues, create test cases, and contribute to improved test coverage where applicable
What We're Looking For
- 3+ years of experience providing developer support to technical customers
- Strong proficiency in SQL, ideally PostgreSQL, with comfort handling complex queries (database administration experience is a plus)
- Excellent written and verbal communication skills with fluency in English
- Experience using Linux/Unix operating systems and command line tools
- Demonstrated experience working with GitHub Issues and Discussions
- Familiarity with JavaScript frameworks such as React, Vue, or Svelte is a bonus
- Experience with Node.js is advantageous
- Computer Science degree is a plus
How We Work With You
When you apply through Get A Job.ai, one of our recruiters will review your profile and conduct an initial screening conversation. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our team to ensure the best experience for everyone involved.
Pay
Compensation details will be discussed during the screening process based on experience and location.
Equal Opportunity
Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our process.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Support Engineer (AMER)
- Employer Get A Job.ai
- Location Canada, USA · Remote-friendly
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 21, 2026
- Apply by October 21, 2026
- Country United States
- Overview Full job description on this page (346 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Support Engineer
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Back up network data.
- Configure security settings or access permissions for groups or individuals.
- Analyze and report computer network security breaches or attempted breaches.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Document network support activities.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
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Occupation family: Support Engineer
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