- Company: Get A Job.ai
- Location: Berlin
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential SaaS organization seeking a Senior Customer Success Manager to join their team in Berlin. Our client is a leader in enterprise digital adoption technology, working with Fortune 1000 companies and major global organizations. This role offers the opportunity to serve as a trusted advisor to approximately 10 enterprise accounts, driving adoption, retention, and expansion.
As the Senior Customer Success Manager, you'll combine commercial acumen with technical curiosity to help customers achieve maximum value from a sophisticated platform. You'll develop strategic relationships with decision-makers, conduct executive business reviews, and partner with internal account teams to ensure customer success.
Responsibilities
- Serve as the primary trusted advisor for a portfolio of approximately 10 Fortune 1000 enterprise customers
- Schedule and lead Executive Business Reviews focused on increasing adoption, proving ROI, and driving renewals and expansion
- Act as the voice of the customer, providing internal feedback to maximize customer value and retention
- Develop Success Plans in collaboration with customers and internal account teams, outlining how the platform addresses immediate and future needs
- Establish strategic relationships with key stakeholders including Decision Makers, Champions, and Economic Buyers
- Monitor customer health metrics and proactively identify and mitigate risks before they escalate
- Maintain deep understanding of the product, roadmap, and industry-specific use cases to guide customers effectively
- Educate customers on relevant features and best practices to increase their adoption metrics
- Partner with Renewal Managers, Account Executives, Services teams, and Technical Account Managers to ensure seamless customer experience
- Manage quarterly retention and growth quota responsibilities
What We're Looking For
- 5+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management
- Proven track record working with Fortune 1000 companies and their executives
- Experience managing a book of Enterprise customer accounts (4000+ employees)
- Demonstrated success managing quarterly retention and growth quotas
- Track record of increasing customer satisfaction, adoption, and retention for technical products
- High competency in sales discovery methodologies and ability to lead ROI discussions
- Experience in enterprise solution sales environments, including partnering with account executives to develop and close opportunities
- Fluent in both English and German (required)
- Strong ability to understand industry trends, digital adoption challenges, and enterprise use cases
- Excellent executive presence and communication skills
How We Work With You
When you apply through Get A Job.ai, our specialized talent team will review your profile and conduct an initial screening to understand your background and career goals. If there's a strong match, we'll submit your candidacy to our client with your permission. Throughout the interview process, we'll provide guidance and support. Please do not contact the client directly—all communication should flow through our recruitment team to ensure the best outcome for your application.
Pay
Compensation details will be discussed during the screening process based on your experience and qualifications.
Equal Opportunity
Get A Job.ai is committed to inclusive recruitment practices. We welcome applications from candidates of all backgrounds and provide reasonable accommodations throughout our hiring process when needed.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Senior Customer Success Manager
- Employer Get A Job.ai
- Location Berlin
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 9, 2026
- Apply by October 9, 2026
- Country Germany
- Overview Full job description on this page (490 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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Occupation family: Customer Success Manager
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