Client Value Partner – Defense & Public Sector

Responsibilities

We are representing a confidential enterprise software organization seeking a Client Value Partner - Defense & Public Sector for their London team. In this role, you will spearhead data-driven business transformation with strategic public sector customers, acting as the accountable lead for customer success and trusted advisor to C-level executives.

As the engagement manager and program lead, you will:

• Develop and maintain strong relationships with key stakeholders, including C-level executives, embedding solutions into their strategic objectives
• Ensure engagements are properly staffed, leveraging resources from global cross-functional teams including servicing, product, and engineering
• Mentor customers on organization design and maturation of Centers of Excellence to increase platform adoption
• Coach team members, providing guidance and support for their success
• Influence key customer stakeholders through executive communication, product knowledge, and industry expertise
• Work with senior stakeholders to establish program roadmaps and detailed value plans
• Resolve customer escalations, orchestrating internal teams efficiently and effectively
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion and client satisfaction
• Organize and lead customer advisory boards to address industry-specific challenges and innovations
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs
• Drive customer presence and sponsorship at key industry events
• Collaborate on innovation and new asset development in specific domains

What We're Looking For

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Public Sector
• Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and persuade through data, facts, and confidence
• Experience working with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads
• Natural and consultative approach when engaging with senior executives
• Strong team player who inspires teams with a patient and entrepreneurial leadership style
• Project management ability to organize and manage multiple streams
• Strong communication skills
• Self-motivated, proactive team player
• Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

How We Work with You

Our talent team at Get A Job.ai has been engaged to identify exceptional candidates for this confidential client. When you apply through our platform, a dedicated recruiter will screen your background and qualifications. If there's a strong match, we will submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all applications must come through Get A Job.ai to be considered.

Pay

Compensation details will be discussed during the screening process and will include base salary, bonus, equity, and benefits.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and equal opportunity employment. We welcome candidates from all backgrounds to apply.