- Company: Think About IT Gmb H
- Location: Cologne
- Salary: From $6,067/yr
Think About IT Gmb H at a glance
Registered as a global legal entity (LEI 391200CGKJQ2WELDCZ37, DE) — via GLEIF
Service Desk Spezialist - Onsite in Köln
think about IT GmbH
Cologne, Germany
Full Time, No Remote
About This Position
We are seeking a highly motivated Service Desk Specialist to join our team at the thinkGROUP's Cologne location. As part of the Service Desk department, you will be responsible for providing first-level IT support to our clients, focusing on MS Office 365 and MS Windows. You will also document issues and service requests in our ticketing system (ITSM) and ensure adherence to SLAs by tracking progress.
Responsibilities
- Support customers via phone and remote assistance for first-level IT support, with a focus on MS Office 365 and MS Windows
- Detailed documentation of issues and service requests in the area of hardware and software
- Follow-up on tickets in our ticketing system (ITSM)
- Handle more complex issues by analyzing them and forwarding to second-level IT support as needed
- Inform users about the progress of their support request and ensure SLA compliance through regular tracking
- Make suggestions for improving service quality and continuously develop processes
- Maintain asset management systems and create knowledge base articles
What You Bring
We are looking for a candidate with the following qualifications:
- A completed IT-related education, such as a Fachinformatiker in Systemintegration or similar training is ideal
- Experience working in an IT service desk/user helpdesk role; however, we welcome new entrants to the field as well
- Excellent knowledge of Windows 10 and Microsoft Office components
- Proficient English skills are desirable but not required
More About think about IT GmbH
The thinkGROUP is a successful system house group that constantly seeks innovation and places great emphasis on the continuous optimization of our internal processes. The use of modern technologies is not an end in itself, but rather the embodiment of our innovative spirit and customer-oriented approach. Excellent IT service requires optimal systems. Our motivated team works tirelessly to continually delight our customers.
Apply Today
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Think About IT Gmb H online
Working in Cologne
Weather right now in Cologne: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Cologne is the fourth-most populous city of Germany and the largest city of the German state of North Rhine-Westphalia with nearly 1.1 million inhabitants in the city proper and over 3.1 million people in the Cologne Bonn urban region. Cologne is also part of the Rhine-Ruhr metropolitan region, the second biggest metropolitan region by GDP in the European Union. Centered on the left bank of the Rhine, Cologne is located on the River Rhine, about 35 kilometres (22 mi) southeast of the North Rhine-Westphalia state capital Düsseldorf and 22 kilometres (14 mi) northwest of Bonn, the former capital
North Rhine-Westphalia or North-Rhine/Westphalia, commonly shortened to NRW, is a landlocked state in Western Germany. With more than 18 million inhabitants, it is the most populous state in Germany. Apart from the city-states, it is also the most densely populated state in Germany. Covering an area of 34,084 km2 (13,160 sq mi), it is the fourth-largest German state by size.
🇩🇪 Relocation safety for Germany: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Germany: 3.7% — via World Bank
Wage growth in Germany (year over year): 3.4% — via Eurostat
GDP per capita in Germany: $60,496 — via World Bank
Consumer price inflation in Germany: 2.2% (annual) — via World Bank
Real GDP growth in Germany: 0.2% (annual) — via World Bank
Statutory minimum wage in Germany: €2,343/month — via Eurostat
Cost of living in Germany: 9.1% above the EU average — via Eurostat
Job vacancy rate in Germany: 2.8% — via Eurostat
Average hours worked per year in Germany: 1,332 — via OECD
- Elevation 55m (180 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Service Desk Spezialist – Onsite in Köln
- Employer Think About IT Gmb H
- Location Cologne
- Type Full Time
- Pay (from listing) From $6,067/yr
- Posted July 24, 2026
- Apply by August 23, 2026
- Country Germany
- Overview Full job description on this page (338 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Explore related openings
6 other opening(s) at Think About IT Gmb H on Get A Job.AI
Research this employer
Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.
Open interview kit (print-friendly)
Free for candidates — daily or weekly emails when matching roles go live.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Get free job alerts so new matches reach you first
- Upload your resume to apply faster
- Register now to access our free AI resume builder
Hiring instead? Post a job and reach candidates searching right now.