Customer Care & Claims Agent Niederlande (m/w/d)

Responsibilities

We are representing a confidential insurance technology organization seeking a Customer Care & Claims Agent for their Netherlands market. In this role, you will:

• Serve as the primary contact point for customers and partners in the Netherlands, handling inquiries via phone and email with thorough documentation and first-contact resolution
• Independently process new claims cases and proactively monitor them to ensure timely progression
• Maintain service level agreements and availability standards through self-directed work practices
• Ensure customers and partners receive clear, transparent explanations of decisions and processes
• Actively use and maintain CRM systems (HubSpot) and proprietary contract management platforms
• Collaborate with the operations team to continuously improve processes for customers, partners, and internal stakeholders

What We're Looking For

• Native Dutch speaker with fluent English; German is a plus but not required
• Proven experience in customer service, customer support, or service center environments; insurance industry background is ideal
• Strong customer orientation, decision-making skills, and assertiveness combined with excellent communication abilities
• Friendly, open personality with enthusiasm for customer interaction across phone, email, and chat channels
• Preferred: B2B experience, technical aptitude, and comfort using AI tools to enhance work efficiency

How We Work With You

Interested candidates should apply directly through Get A Job.ai. Our recruiting team will review your application and conduct an initial screening. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the employer directly, as all applications must be processed through our talent team to be considered.

Additional Details

This is a permanent position based in Berlin with a hybrid work model combining office and home office flexibility. The role offers 27-30 days of annual leave (based on tenure), trust-based working hours, and opportunities for professional development. Salary reviews occur every 9-18 months based on performance.

Equal Opportunity: Get A Job.ai is committed to fair and inclusive recruiting practices. We welcome applications from all qualified candidates regardless of background.