Account Manager- DC

About This Opportunity

We are representing a confidential SaaS organization that is a global leader in digital operations management. Our talent team is seeking an experienced Account Manager to join a customer-focused team serving a portfolio of enterprise clients. This role blends customer success expertise with commercial acumen to drive retention, adoption, and strategic expansion within existing accounts.

As an Account Manager, you will serve as the primary relationship owner for a book of business, partnering across internal teams to deliver exceptional outcomes. You'll leverage data-driven insights to monitor customer health, drive renewals, mitigate churn risk, and identify growth opportunities that deliver measurable business value.

Responsibilities

• Own and manage a portfolio of existing customers to ensure platform adoption, value realization, and long-term retention
• Develop and execute strategic account plans that drive renewals, reduce attrition, and uncover expansion opportunities
• Present and negotiate renewal proposals, structure multi-year agreements, and manage contract value through consultative account management
• Monitor customer health using usage analytics, telemetry data, and business insights to proactively identify and address risks
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure seamless contracting, accurate forecasting, and timely reporting
• Maintain deep product knowledge and deliver consultative guidance to optimize customer configurations and feature adoption
• Leverage AI-powered tools and analytics platforms to drive efficiency and uncover actionable insights

What We're Looking For

Required qualifications:

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals roles
• 4+ years of proven success managing renewals and driving growth within a SaaS environment
• Hands-on experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
• Bachelor's degree or equivalent professional experience

Preferred qualifications:

• Demonstrated ability to leverage data analytics and customer health metrics to manage and retain enterprise accounts
• Prior enterprise sales expertise utilizing MEDDPICC and Value Selling methodologies
• Experience working with enterprise software customers or in DevOps environments
• Strong understanding of AI-powered tools and how to leverage them for operational efficiency and customer insights
• Proven track record of achieving revenue and retention goals through strategic, consultative account management
• Self-starter with excellent collaboration, negotiation, and problem-solving skills

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your background and conduct an initial screening to understand your experience and career goals. If there's a strong match, we will submit your profile to our client for consideration. Throughout the process, we'll serve as your advocate and main point of contact.

Please apply exclusively through Get A Job.ai. Do not attempt to contact the client directly, as all candidate submissions must come through our official channels.

Pay

Pay via Get A Job.ai: $105,000 - $125,400 USD. This role may also be eligible for bonus, commission, equity, and benefits as determined by the client.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected status. We are committed to providing reasonable accommodations throughout our recruiting process.