Kiosk Implementation Specialist

About This Opportunity

Our talent team is representing a confidential hospitality technology organization that is transforming how hotels interact with their guests. We're seeking a Kiosk Implementation Specialist to lead self-service check-in deployments across the EMEA region.

In this role, you'll be the cornerstone of kiosk activation strategy, conducting on-site implementations at hotels throughout Europe, the Middle East, and Africa. Your deep understanding of hotel operations will be essential as you analyze reservation data, configure hardware, and ensure smooth go-lives across diverse property types.

Responsibilities

• Lead end-to-end onboarding for kiosk properties from qualification through post-go-live support
• Collaborate with customer success and engineering teams to complete technical assessments and participate in go/no-go decisions
• Configure and pair hardware including iPads, key encoders, and payment terminals for each hotel deployment
• Coordinate hardware logistics, including packaging, configuration validation, and delivery tracking
• Travel to hotel properties (40-50% travel across EMEA) to lead on-site setup, run test reservations, and ensure successful live guest check-ins
• Deliver hands-on training to hotel staff using standard operating procedures, ensuring teams are confident in supporting the technology
• Inspect live reservation data to configure systems correctly and advise hotels on operational best practices for group blocks, routing rules, and payment workflows
• Document field insights and work with engineering and product teams to translate hotel operations needs into actionable improvements

What We're Looking For

• 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms, or General Manager
• Expert-level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes, and hotel payment workflows
• Experience managing complex hotel scenarios such as group blocks, shared reservations, split payments, corporate billing, and integrations with key card and payment systems
• Comfortable adopting modern collaboration tools with ability to communicate effectively with technical teams
• Outstanding communication skills to work with stakeholders from hotel staff to executive leadership
• Ability to travel 40-50% of the time for on-site implementations across EMEA
• Experience with other PMS systems common in EMEA (Mews, Guestline, Protel, RMS Cloud) or hotel technology systems preferred
• Prior experience training hotel staff on new technology implementations preferred
• Fluency in an additional European language (French, German, Spanish, Italian) preferred

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screen to understand your background and fit for the role. We then submit qualified candidates to our client for consideration. Please do not attempt to contact the employer directly, as all communication flows through our team to ensure a professional process.

Pay

Compensation details will be discussed during the interview process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, or any other protected characteristic.