Teamleiter im Kundenservice – kaufmännischer Bereich für die Bosch Sicherheitssysteme (w/m/div.)

Bosch Group is seeking a Teamleiter im Kundenservice (Customer Service Team Leader) for the commercial operations of Bosch Sicherheitssysteme in Leipzig, SN, Germany. Join us in this full-time role to lead our customer service team, drive operational excellence, and deliver exceptional support for our industry-leading security systems.

About the Role

As Customer Service Team Leader for Bosch Sicherheitssysteme, you'll manage a dynamic team responsible for delivering exceptional customer support in a commercial and administrative capacity. This position is based in Leipzig and involves overseeing daily customer service operations, ensuring quality standards, and fostering an environment of continuous improvement. You'll be the point person for strategy implementation, team performance, and customer satisfaction.

Key Responsibilities

• Lead, mentor, and develop a team of customer service representatives
• Ensure consistent, high-quality customer interactions and support delivery
• Monitor team performance metrics and implement process improvements
• Handle escalated customer issues and maintain satisfaction levels
• Coordinate scheduling, training, and resource allocation
• Report on service metrics and team productivity
• Collaborate with other departments to optimise customer experience

Who We're Looking For

• Proven experience in customer service team leadership or supervisory roles
• Strong communication and interpersonal skills
• Demonstrated ability to manage teams and drive performance
• Commercial or administrative background preferred
• Problem-solving skills and customer-centric mindset
• Fluency in German and English
• Based in or willing to relocate to Leipzig, SN

About Bosch Group

Bosch Group is a global technology and services company with a heritage of innovation. At Bosch Sicherheitssysteme, we develop intelligent solutions that enhance safety and security for businesses and individuals worldwide. Based in Leipzig, our team is committed to delivering industry-leading customer service alongside our cutting-edge security systems. We invest in our people, foster collaboration, and believe in creating an inclusive workplace where diverse talent thrives.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.