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Best for people-leaders with commercial Kundenservice experience who want to run a Bosch security-systems service desk in Leipzig—process discipline and coaching over pure technical field work.
As Teamleiter im Kundenservice (commercial area for Bosch Sicherheitssysteme), you lead a service team: prioritise inquiries and escalations, set service standards, coach agents on commercial processes (quotes, contracts, order/billing handoffs), and align with product/security-systems stakeholders so customer issues close cleanly and KPIs stay visible.
No. The listing marks remote as 0; the work location is Leipzig, Sachsen.
Commercial customer service: orders, contracts, billing-related queries, and structured case handling—not only pure technical support.
Start with the company overview on Wikipedia and Bosch’s own service pages such as Customer Service.
Website: boschtools.com
Robert Bosch GmbH, commonly known as Bosch, is a German multinational engineering and technology company headquartered in Gerlingen, Baden-Württemberg, Germany. The company was founded by Robert Bosch in Stuttgart in 1886. Bosch is 94% owned by the Robert Bosch Stiftung, a charitable institution. Although the charity is funded by owning the vast majority of shares, it has no voting rights and is involved in health and social causes unrelated to Bosch's business.
Public cache only — not an employee review.
Bosch Group is seeking a Teamleiter im Kundenservice (Customer Service Team Leader) for the commercial operations of Bosch Sicherheitssysteme in Leipzig, SN, Germany. Join us in this full-time role to lead our customer service team, drive operational excellence, and deliver exceptional support for our industry-leading security systems. About the Role As Customer Service Team Leader for Bosch Sicherheitssysteme, you'll manage a dynamic team responsible for delivering exceptional customer support in a commercial and administrative capacity. This position is based in Leipzig and involves overseeing daily customer service operations, ensuring quality standards, and fostering an environment of continuous improvement. You'll be the point person for strategy implementation, team performance, and customer satisfaction. Key Responsibilities Lead, mentor, and develop a team of customer service representatives Ensure consistent, high-quality customer interactions and support delivery Monitor team performance metrics and implement process improvements Handle escalated customer issues and maintain satisfaction levels Coordinate scheduling, training, and resource allocation Report on service metrics and team productivity Collaborate with other departments to optimise customer experience Who We're Looking For Proven experience in customer service team leadership or supervisory roles Strong communication and interpersonal skills Demonstrated ability to manage teams and drive performance Commercial or administrative background preferred Problem-solving skills and customer-centric mindset Fluency in German and English Based in or willing to relocate to Leipzig, SN About Bosch Group Bosch Group is a global technology and services company with a heritage of innovation. At Bosch Sicherheitssysteme, we develop intelligent solutions that enhance safety and security for businesses and individuals worldwide. Based in Leipzig, our team is committed to delivering industry-leading customer service alongside our cutting-edge security systems. We invest in our people, foster collaboration, and believe in creating an inclusive workplace where diverse talent thrives. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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