Product Manager Customer Care (f/m/d) | Fixed-Term Parental Leave Cover

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential climate-tech organization in Berlin for a Product Manager role focused on Customer Care. This is a fixed-term position covering parental leave, offering the chance to work on products that directly improve customer support experiences while contributing to sustainability goals in the residential sector.

You'll develop strategic product roadmaps for customer care operations, working with AI prototypes, cross-functional teams, and CRM systems to deliver faster, higher-quality resolutions. This role combines product strategy, stakeholder management, and hands-on execution in a modern tech environment.

Responsibilities

• Develop and execute a strategic product roadmap for customer care functions, ensuring customers receive fast, high-quality support
• Identify opportunities and test ideas quickly using AI prototypes, turning validated concepts into production-ready products
• Lead cross-functional teams through discovery, prioritization, and delivery phases
• Standardize and automate operational processes in partnership with customer care leadership, ensuring solutions integrate smoothly into daily operations
• Measure product impact through customer satisfaction metrics, user feedback, adoption rates, resolution times, and quality indicators
• Continuously improve products based on data-driven insights and customer learnings

What We're Looking For

• At least three years of experience as a Product Manager, ideally in Customer Care, Service, Support, After-Sales, or related operational environments
• Proven track record building or improving customer care products, workflows, or digital experiences that help customers find answers and resolve issues
• Hands-on experience with CRM systems; experience with Salesforce Service Cloud is particularly valuable
• Strong curiosity about AI with practical experience using AI copilots, agents, or comparable solutions in product or operational contexts
• Experience standardizing or automating processes to improve efficiency, quality, or consistency
• Data-driven approach: using metrics, customer feedback, and qualitative insights to prioritize opportunities and measure impact
• Strong stakeholder management skills with ability to align business partners around clear roadmaps and make sound prioritization decisions
• German language skills at C1 level required
• English language skills at C2 level required

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will review your profile and conduct an initial screening. If there's a strong match, we'll submit your application to our client with your permission. You'll then enter their interview process, which typically includes conversations with the hiring manager, a case study, and meetings with the team in their Berlin office.

Important: Please apply only through Get A Job.ai. Do not contact the client directly, as we are managing this search exclusively.

Pay

Compensation starts from €62,000 annually, determined during the recruitment process based on your experience and qualifications.

Additional benefits through the client include learning budget for professional development, AI coding tool licenses, Urban Sports Club membership, nilo.health membership, job bike leasing options, 20% employer pension contribution, and flexible remote work up to three days per week.

Location: Berlin, Germany (hybrid work arrangement)

Employment Type: Fixed-term contract (parental leave cover)

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of gender, nationality, ethnic and social background, religion, ideology, disability, age, sexual orientation, or identity.