Fleet Client Services Specialist II

About This Role

We are representing a confidential fleet maintenance organization seeking a Fleet Client Services Specialist II to support their growing operations. This remote position requires candidates to live within 160 miles of New York, NY.

Our client is a leading provider of on-site mobile maintenance and repair services nationwide, offering comprehensive fleet service for light, medium, and heavy-duty trucks and trailers. Supported by a 24/7 in-house call center, they provide scheduled and unscheduled maintenance services to fleets anywhere, anytime.

Responsibilities

• Manage the complete maintenance transaction lifecycle from origination until the customer unit is in the custody of the repair technician
• Maintain timely and accurate documentation and notation in all company systems regarding each customer contact
• Provide excellent customer service for all internal and external customer calls while establishing positive customer rapport
• Obtain customer approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in dispatching and service scheduling
• Handle additional duties and special projects as assigned

What We're Looking For

• High School Diploma/GED and 3 years' experience in a related field, OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, OR 5 years' experience in a related field
• Excellent verbal and written communication skills with the ability to effectively communicate at all levels of an organization
• Proven track record to collaborate cross-functionally, build positive relationships, and become a trusted partner to relevant stakeholders
• Excellent organizational skills and the ability to balance a variety of tasks
• Strong Excel and data entry skills, and the ability to learn new platforms quickly
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking is highly beneficial
• Ability to work independently and collaboratively within a team environment
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

Important: Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in the future.

The position requires clearing a pre-employment drug test.

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If you're a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication regarding this opportunity should go through Get A Job.ai to ensure proper representation.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to equal employment opportunity. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.