Delivery Manager – Operations

About This Opportunity

We are representing a confidential EdTech organization in their search for a Delivery Manager - Operations based in London. Our client is a rapidly scaling platform focused on workforce upskilling and technology adoption, partnering with major enterprise organizations to deliver transformative learning outcomes.

This role is perfect for an experienced people leader who combines operational excellence with a passion for coaching and development. You'll lead a team of instructional professionals, ensuring high-quality delivery for strategic clients while building a culture of performance and continuous improvement.

Responsibilities

• Manage and develop a team of coaches/instructors, taking full ownership of their performance, engagement, and professional growth in a fast-paced environment
• Create an inclusive, psychologically safe team culture where coaches feel empowered to handle complex client relationships and deliver outstanding learner outcomes
• Set clear team goals aligned with broader delivery objectives, ensuring all performance targets are achieved
• Drive team engagement through effective communication, recognition, feedback, and development opportunities
• Leverage observation and coaching to ensure instructors deliver quality experiences that lead to timely programme completion
• Conduct regular performance assessments, providing constructive feedback and setting development goals
• Support recruiting, onboarding, and reskilling processes to build and maintain a high-performing team
• Collaborate with cross-functional stakeholders to drive initiatives related to client, learner, and team experience
• Use data and dashboards to identify trends, intervene proactively, and drive decision-making
• Utilize AI tools daily to enhance productivity and improve ways of working for yourself and your team

What We're Looking For

• 5+ years of professional experience, including 2+ years managing teams of 5+ direct reports in a fast-paced, customer-centric environment
• Understanding of the connection between educational delivery quality and business retention/client ROI
• Proven track record of motivating teams and holding them accountable to key metrics (KPIs/SLAs) through hands-on management
• Results-oriented with a data-driven approach; comfortable using dashboards to identify trends and drive interventions
• Strong problem-solving skills with the ability to investigate, communicate, and resolve client concerns effectively
• Excellent collaboration skills across peers, management, and cross-functional partners
• Outstanding verbal and written communication abilities, with the skill to adapt messaging for different audiences (internal coaching conversations to external client correspondence)
• Commitment to creating equitable team environments where all members feel valued and belong
• Ownership mindset for personal development and role-modeling best practices

How We Work With You

When you apply through Get A Job.ai, our experienced recruiting team will review your application and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll provide guidance and support to help you present your best candidacy.

Please do not contact the employer directly. All applications and communications should go through Get A Job.ai to ensure proper representation and coordination.

Benefits & Working Arrangements

Our client offers a hybrid work model with office collaboration three days per week in London. The package includes:

• 27 days holiday plus 5 additional days off (life event day, volunteer days, wellbeing days) and 8 bank holidays
• Private medical insurance, medical cashback scheme, and life insurance
• Gym membership and wellness resources
• Mental health support access
• Work-from-anywhere scheme (up to 10 days per year)

Important: This role requires safeguarding checks including a Basic DBS check, and potentially an Enhanced DBS check with Children's Barred List and Prohibition Order checks if the role involves regulated activity.

Equal Opportunity

Get A Job.ai is committed to equality of opportunity for all applicants. We evaluate candidates based on merit, qualifications, and business needs, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.