- Company: Get A Job.ai
- Location: Düsseldorf
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential healthcare software organization in their search for a Customer Support professional in Düsseldorf. In this role, you will:
- Serve as the first point of contact for customers with technical and application-related questions via phone and email
- Receive support requests in a friendly, service-oriented manner, analyze issues, and provide quick, understandable solutions
- Document all inquiries and resolutions carefully in the ticketing system
- Escalate complex cases to second-level support or specialized departments as needed
- Provide structured customer feedback to the product team to support continuous software improvement
- Contribute to the development of support materials such as knowledge base articles, tutorials, and FAQs
What We're Looking For
- Professional experience in telephone customer support, ideally in IT or software environments
- Completed vocational training or degree with technical or commercial focus, or comparable qualification
- Strong service orientation, excellent communication skills, and genuine enjoyment in working with people
- Structured, solution-oriented work approach with the ability to remain friendly and composed in stressful situations
- Excellent German language skills, both written and spoken
- Knowledge of the German healthcare system, particularly in care services, as well as billing or industry-specific software is a strong advantage
How We Work With You
Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your experience and career goals. Once we confirm a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly, as all communication is coordinated through our recruiting team to ensure a professional and streamlined process.
Pay
Compensation details will be discussed during the screening process based on your qualifications and experience.
Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity in their teams.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Customer Support (m/w/d) – Pflegesoftware
- Employer Get A Job.ai
- Location Düsseldorf
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 7, 2026
- Apply by October 7, 2026
- Country Germany
- Overview Full job description on this page (299 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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