Customer Success Manager Buchhaltung & Kundenbetreuung (m/w/d)

About This Opportunity

We are representing a confidential software organization in Berlin that has been serving associations, clubs, and educational institutions for over three decades. Our client develops customizable accounting and management solutions for larger nonprofit clients with complex requirements. We're seeking a Customer Success Manager with accounting expertise, technical affinity, and excellent client communication skills to support their most important customer relationships.

In this role, you will be the primary point of contact for key accounts, guiding individual implementation projects from requirements gathering through delivery, strengthening software adoption, and bringing structured customer feedback into product development. This is not a traditional support role—you'll be a relationship builder and growth driver focused on long-term client satisfaction.

Responsibilities

• Serve as the central contact for larger nonprofit clients, handling day-to-day inquiries, accounting questions, and escalations with a solution-oriented approach
• Gather individual client requirements, translate them into clear specifications for development teams, and manage projects through delivery and acceptance
• Conduct structured onboarding for new major clients to ensure full utilization of the software from day one
• Identify underutilized features and proactively enable clients to deepen their software adoption and become long-term partners
• Analyze and reproduce technical and functional issues with support from AI tools, working with development teams to resolve them
• Build and maintain knowledge base documentation that is clear for customers and optimized for AI-supported workflows
• Challenge existing support processes, automate repetitive tasks using AI, and reduce ticket volume
• Collect, structure, and prioritize customer feedback to inform product development

What We're Looking For

• Commercial background: Commercial training or degree related to accounting (e.g., tax specialist, accountant, office management, business administration) with solid accounting fundamentals; nonprofit accounting experience is a plus but will be provided
• Customer experience: Background in direct client contact through customer success, account management, client advisory, or similar roles with close client relationships
• Communication strength: Ability to explain complex accounting and organizational topics clearly in writing and conversation, remaining calm and solution-focused in challenging customer situations
• Organizational skills: Ability to manage multiple parallel client projects, prioritize effectively, and work in a structured and reliable manner
• Technical affinity: Enthusiasm for software and digital tools, quick to learn new systems, comfortable using AI tools in daily work (or eager to learn); programming skills not required, but you can understand technical relationships and communicate effectively with developers
• Data-oriented: Ability to read ticket trends and usage data, recognize patterns, and derive improvements
• Mindset: Genuine customer orientation focused on client advancement, not just closing tickets
• Language: Fluent German written and spoken, plus valid work authorization for Germany

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening call to understand your accounting background, customer success experience, and technical capabilities. If there's a strong match, we'll submit your candidacy to our client with your permission. Please do not attempt to contact the client directly, as all communication is managed through our recruitment process to ensure the best experience for all parties.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Benefits include: Flexible remote work arrangements, centrally located Berlin office, professional development opportunities, transit pass coverage, fitness membership subsidy, and corporate benefits program.

Get A Job.ai is an equal opportunity recruitment firm. We evaluate qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.