Jnr. Customer Success Manager – German Speaking (m/f/d)

About This Opportunity

We are representing a confidential healthcare technology client in Berlin who is transforming how frontline workers manage their digital workflows. This is an opportunity to join a well-funded organization during a period of significant growth, working with thousands of facilities across German-speaking markets.

As a Junior Customer Success Manager, you'll build and scale the operational systems that support a large portfolio of smaller accounts. This role is ideal for someone who thinks in processes rather than one-off solutions, and who wants to create scalable customer journeys from contract signing through adoption.

Responsibilities

• Manage a portfolio of accounts as a pool, triaging by urgency and impact rather than chronologically
• Own the complete customer journey from contract signing through go-live and early adoption, ensuring clear milestones and tracking for every account
• Build and continuously improve CRM systems (HubSpot) to automate tracking, create alerts, and provide visibility across the portfolio
• Design templates, playbooks, and automation that allow the account pool to scale without proportional headcount growth
• Monitor post-go-live usage data and implement scalable interventions to drive adoption across accounts
• Collaborate with sales, support, and technical teams to remove blockers and maintain smooth customer experiences
• Contribute to the strategic development of self-service models for this customer segment

What We're Looking For

• Systems-first thinking: you naturally ask "how do we scale this?" rather than solving cases individually
• Strong analytical and logical reasoning skills, with the ability to identify patterns and gaps in data
• Hands-on experience with CRM platforms, preferably HubSpot—comfortable creating and optimizing properties, workflows, and reports
• Excellent prioritization skills and the ability to manage high volumes without becoming purely reactive
• Fluent German (C1 level) and good command of English
• Based in Germany and available for full-time employment
• Previous experience in Customer Success, Support, or Operations is valued but not required—we prioritize process thinking over years in role
• Ownership mentality and collaborative approach to cross-functional work

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening conversation. If there's a strong match, we'll submit your application to our client with your approval. Please do not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience level and client budget.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and experiences, even if your career path doesn't match every requirement listed above.