Customer Success Manager – High Touch (m/f/d)

About This Opportunity

Our talent team at Get A Job.ai is representing a well-funded healthcare technology company in Berlin that's transforming how frontline care workers interact with digital systems. This isn't a typical customer success role—you'll be driving measurable outcomes in complex, regulated environments where your work directly impacts thousands of users across large care organizations.

As a High Touch Customer Success Manager, you'll own strategic relationships with enterprise clients, leading multi-stakeholder implementations and designing scalable training programs that create lasting change. This is a high-ownership position for someone who thrives in complexity and wants to shape how customer success operates in a fast-growing organization.

Responsibilities

• Manage a portfolio of enterprise-level customers as their primary strategic partner
• Lead complex implementations across multiple stakeholders in regulated healthcare environments
• Design and execute train-the-trainer programs that scale across large organizations
• Transform customer objectives into measurable outcomes and compelling value narratives
• Proactively identify and navigate risks before they become issues
• Collaborate with Product, Support, and Sales teams to continuously improve value delivery
• Document patterns, learnings, and best practices to strengthen the broader Customer Success function
• Partner closely with Technical Support and Customer Training teams to ensure seamless customer experiences

What We're Looking For

• Comfort with complexity and ambiguity—you don't need everything perfectly defined to move forward
• Deep care for both customers and teammates, bringing empathy and professionalism to every interaction
• Ability to balance relationship-building with structure and clarity in execution
• Systems thinking approach—you see patterns and connections beyond individual accounts
• Natural ownership mentality; you identify what needs doing and take initiative
• Fluency in German (C1+ level required) and English for customer-facing work
• Interest in shaping Customer Success processes and best practices as the company scales
• Experience in high-touch customer environments, ideally in healthcare, SaaS, or other complex B2B settings

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the employer directly—all communication flows through our team to ensure the best experience for everyone involved.

This role is based in Berlin with flexible hybrid arrangements. You'll enjoy 30 vacation days plus your birthday off, stock options, professional development resources, and wellness benefits. The position requires availability for collaborative work with teams across Germany.

Pay

Compensation details will be discussed during the screening process and are competitive for the Berlin market and enterprise customer success roles.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting. We welcome applications from candidates of all backgrounds, experiences, and career paths. If your journey has taken unexpected turns or you don't match every qualification listed, we still encourage you to apply—diverse perspectives strengthen our ability to serve both clients and candidates effectively.