- Company: Get A Job.ai
- Location: India
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential technology organization seeking a Systems Engineer to join their global support operations. This is a client-facing, operationally critical role supporting enterprise application infrastructure in a 24×7 environment. You'll serve as a technical bridge between clients and internal teams, driving incident resolution and delivering exceptional service across rotational shifts.
Responsibilities
- Provide Level 2 support for application and infrastructure incidents in a 24×7 operational environment across rotational shifts
- Analyze and troubleshoot complex application, database, and infrastructure performance issues through to resolution
- Serve as primary technical point of contact for clients — tracking issues, driving resolutions, and ensuring service continuity
- Collect and analyze application logs, escalating complex cases to development teams with comprehensive documentation
- Conduct service impact assessments and user experience reviews
- Prepare and deliver weekly and monthly client read-outs and progress presentations
- Maintain documentation of known issues, fixes, and technical procedures to ensure consistent resolution
- Convert recurring issues into proactive monitoring alerts and collaborate with operations to build sustainable workflows
- Participate in daily and weekly technical and leadership calls with timely status updates
- Provide technical guidance to customers, building their capabilities and confidence
What We're Looking For
Required Experience & Skills:
- 3+ years in proactive support and infrastructure/application monitoring roles
- Experience with Global Command Center, Service Desk, or Frontline Monitoring operations
- Strong hands-on experience with Windows Server environments,.NET application support, IIS, worker processes, Web.config, and Event Logs
- Intermediate SQL skills including SQL Jobs, queries, blocking scenarios, and Always On configuration
- Proficiency with Application/Infrastructure Monitoring tools and solutions
- Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools
- Foundational networking knowledge and Azure Monitoring experience
- Ability to create data reports using Power BI, Excel pivot tables, and charts
- Strong written and verbal English communication skills; international support experience (US or Europe) preferred
- Basic understanding of ITIL framework (V3.0 Foundation certification is a plus)
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Relevant IT certifications
- Exposure to healthcare applications or patient care environments
- Practical Azure cloud experience
- Customer-first mindset with excellent interpersonal skills
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and confirm alignment with the role requirements. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly — all communication flows through our team to ensure a professional, coordinated process.
Pay
Compensation details will be discussed with qualified candidates during the screening process based on experience and qualifications.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity and equal opportunity employment.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Systems Engineer
- Employer Get A Job.ai
- Location India
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 8, 2026
- Apply by October 8, 2026
- Country India
- Overview Full job description on this page (448 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Systems Engineer
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
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- Review contractual commitments, customer specifications, or related information to determine logistics or support requirements.
- Evaluate effectiveness of current or future logistical processes.
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Occupation family: Systems Engineer
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