Customer Service Supervisor

Join Wawa as a Customer Service Supervisor at Store 6112 in Fayetteville, NC 28304, and lead a dynamic team in one of the region's most vibrant convenience stores. This full-time position offers the opportunity to develop your leadership skills while making a real impact on customer satisfaction and team performance.

Role Overview

You'll take the helm of daily operations at our Fayetteville location, where your leadership directly shapes the customer experience. In this Customer Service Supervisor role, you'll oversee your shift's team, ensure operational consistency, and foster a culture where customers feel valued. From food service coordination to cash management, you'll handle the multifaceted responsibilities that keep a busy convenience store running smoothly while empowering your team to deliver their best work every shift.

Key Responsibilities

• Lead, supervise, and mentor customer service team members on every shift
• Oversee food preparation, service quality, and presentation standards
• Manage inventory, stock rotation, and communicate supply needs to store management
• Handle customer questions, requests, and concerns with empathy and professionalism
• Operate and troubleshoot point-of-sale systems and handle cash reconciliation
• Ensure health and safety compliance and adherence to Wawa procedures
• Support opening or closing procedures as scheduled

Who We're Looking For

• Demonstrated leadership or supervisory experience in a busy retail, food service, or hospitality setting
• Genuine passion for customer service and ability to inspire that same commitment in others
• Comfort with technology, including point-of-sale systems and digital tools
• Willingness to work a flexible schedule including mornings, evenings, and weekends as needed
• Strong problem-solving skills and the ability to stay composed under pressure
• Excellent communication abilities and natural people skills
• High school diploma or GED preferred

More About Wawa

Wawa isn't just a convenience store—it's a cornerstone of neighborhood life across multiple states. We're built on a foundation of genuine customer care, quality products, and team member respect. Our success comes from people who believe in what we do and who take pride in serving their communities with integrity and warmth. Joining Wawa means becoming part of something meaningful.

Apply Today

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