Customer Service Supervisor

Join Wawa as a Customer Service Supervisor at our Store 8668 location in Chesapeake, VA 23323, where you'll lead a dedicated team to deliver exceptional service in a fast-paced convenience retail environment. This is a full-time opportunity to grow your leadership skills while fostering a positive, productive workplace culture.

About the Role

As a Customer Service Supervisor at this Chesapeake store, you'll oversee daily operations and guide your team to consistently exceed customer expectations. You'll manage associate scheduling, coaching, and performance while ensuring the store maintains cleanliness, safety, and operational excellence. This leadership position puts you at the center of creating an engaging workplace and resolving customer concerns with confidence and professionalism.

Your Responsibilities

• Lead, train, and supervise a team of customer service associates
• Manage staff scheduling and ensure adequate coverage during all shifts
• Monitor and uphold store cleanliness, merchandise quality, and safety protocols
• Address customer concerns promptly and professionally to maintain satisfaction
• Coach team members on performance standards and customer service best practices
• Communicate with store management regarding operational metrics and team performance
• Handle cash operations, point-of-sale systems, and inventory oversight
• Ensure compliance with company policies and applicable regulations

Skills & Qualifications

• Proven supervisory or leadership experience in a retail or customer service setting
• Strong interpersonal and communication skills with ability to motivate teams
• Problem-solving mindset with sound judgment and decisive action
• Demonstrated commitment to customer service excellence
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• High school diploma or equivalent; prior convenience retail experience preferred
• Proficiency with point-of-sale and standard retail computer systems
• Organizational skills and attention to detail in a high-volume environment

About the Company

Wawa is a convenience store chain recognized for quality products, competitive pricing, and a welcoming community atmosphere. With a strong presence across multiple states, Wawa remains committed to employee development and creating meaningful career opportunities for team members. A Customer Service Supervisor role offers an excellent pathway to advance your retail and leadership career within an established, growing organization.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.