Customer Service – Self Storage Manager

Join Public Storage as a Customer Service and Self Storage Manager in Eatontown, NJ, where you'll lead facility operations and deliver exceptional service to our customers. This is a full-time position that combines hands-on management with customer-focused problem-solving in one of the nation's leading self-storage companies.

Role Overview

As a Customer Service and Self Storage Manager, you'll oversee all aspects of our Eatontown facility's daily operations. You'll be the primary point of contact for customers, managing everything from initial inquiries through lease agreements, while ensuring the facility runs smoothly and securely. Your role bridges customer satisfaction with operational excellence, making you critical to our customers' storage experience.

Day-to-Day Responsibilities

• Greet and assist customers with storage unit inquiries, tours, and rental decisions
• Process rental applications, leases, and payment transactions accurately and efficiently
• Manage facility access, security protocols, and customer account management
• Monitor unit availability, pricing adjustments, and occupancy levels
• Respond to customer concerns and resolve disputes professionally
• Oversee facility cleanliness, maintenance coordination, and equipment functionality
• Handle cash management and daily financial reconciliation
• Coordinate with maintenance teams and report facility issues promptly

What You Bring

• Proven customer service and sales experience in a retail or service environment
• Strong organizational and time-management skills
• Excellent communication abilities and professional demeanor
• Proficiency with computer systems and point-of-sale software
• Ability to work independently and as part of a team
• Problem-solving mindset and a commitment to customer satisfaction
• Willingness to learn and grow within a dynamic company

About the Company

Public Storage is America's leading self-storage provider, serving millions of customers across the country. We're committed to providing secure, clean, and accessible facilities while maintaining the highest standards of customer service. Working at Public Storage means joining a company that values reliability, integrity, and customer success.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.