Customer Service – Self Storage Manager

Join Public Storage as a Customer Service Self Storage Manager in Tinton Falls, NJ, and lead facility operations while delivering exceptional service to our customers. This full-time position offers the opportunity to manage a dynamic self-storage facility, ensuring smooth daily operations and building strong customer relationships in a growing company committed to being the trusted leader in self-storage solutions.

The Opportunity

As a Customer Service Self Storage Manager at our Tinton Falls location, you'll oversee all aspects of facility management and customer interactions. This role combines hands-on customer service with operational leadership—you'll be the face of Public Storage for hundreds of customers, responsible for creating welcoming experiences while maintaining facility excellence. You'll work independently with support from the regional team, making decisions that directly impact customer satisfaction and facility performance. This is an ideal role for someone who thrives in a fast-paced environment and takes pride in delivering consistent, professional service.

Day-to-Day Responsibilities

• Manage customer move-ins, move-outs, and account administration with accuracy and efficiency
• Conduct facility tours and assist customers in selecting appropriate storage units for their needs
• Handle payments, process applications, and manage lease documentation
• Maintain facility cleanliness, security, and compliance with operational standards
• Address customer inquiries and resolve concerns professionally and promptly
• Monitor occupancy levels and support marketing initiatives to drive leasing
• Perform light maintenance tasks and coordinate repairs as needed
• Ensure adherence to facility policies and security protocols

What We're Looking For

• Strong customer service orientation with the ability to build rapport and trust
• Excellent communication skills, both written and verbal
• Reliable, self-motivated, and organized approach to work
• Comfortable with point-of-sale systems and basic computer proficiency
• Ability to work independently and manage multiple tasks simultaneously
• Professional appearance and demeanor in all customer interactions
• Flexibility to work a schedule that may include weekends or extended hours

About the Company

Public Storage is America's largest self-storage operator, trusted by millions of customers nationwide. We provide secure, convenient, and affordable storage solutions for residential and commercial needs. Our mission is to make storage accessible and hassle-free, and our team members are central to fulfilling that promise every day. Working at Public Storage means joining a company with deep industry expertise, strong values, and genuine commitment to customer success.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.