Customer Service – Self Storage Manager

Join Public Storage as a full-time Customer Service & Self Storage Manager in Reno, Nevada, where you'll oversee daily facility operations, deliver exceptional customer experiences, and manage a team dedicated to providing secure, convenient storage solutions to our community.

Role Overview

As a Customer Service and Self Storage Manager at Public Storage in Reno, you'll be the operational leader of your facility, responsible for maintaining high standards of customer satisfaction, facility cleanliness, and security. This is a hands-on management role where you'll work directly with customers, supervise staff, and ensure every interaction reinforces Public Storage's reputation for reliability and service excellence.

Your Responsibilities

• Manage day-to-day facility operations including customer move-ins, move-outs, and account administration
• Lead and mentor facility staff while maintaining positive work culture and performance standards
• Ensure the facility meets all cleanliness, safety, and security protocols
• Respond to customer inquiries, resolve concerns, and build lasting relationships
• Process payments, handle account maintenance, and manage billing systems
• Monitor facility systems and report maintenance issues promptly
• Contribute to facility revenue goals through customer service and retention initiatives

Qualifications

• Experience in customer service, facility management, or retail management roles
• Strong interpersonal and communication skills
• Demonstrated ability to work independently and lead a small team
• Proficiency with computer systems and customer management software
• Reliable transportation and availability for facility coverage
• Attention to detail and commitment to maintaining professional standards
• Problem-solving mindset and adaptability in a fast-paced environment

More About Public Storage

Public Storage is the nation's largest self-storage provider, dedicated to delivering safe, accessible, and affordable storage solutions to customers across the United States. With decades of industry experience, Public Storage combines dependable service, modern facilities, and customer-focused values in every market we serve, including the greater Reno area.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.