Customer Service – Self Storage Manager

Public Storage is seeking a full-time Customer Service - Self Storage Manager for our Channelview, TX facility. In this customer-focused leadership role, you'll manage daily operations and deliver exceptional service to our valued tenants and customers.

The Opportunity

As a Customer Service - Self Storage Manager at Public Storage in Channelview, you'll be the driving force behind a positive customer experience at our storage facility. This full-time position offers the chance to build strong relationships with tenants, oversee facility operations, and solve problems that directly impact customer satisfaction. Whether you're welcoming first-time renters or supporting long-term customers, you'll make a meaningful difference in how people trust and choose Public Storage.

Day-to-Day Responsibilities

• Manage tenant relations and provide responsive customer service to storage unit renters
• Oversee facility operations, including security, maintenance coordination, and access control
• Handle lease agreements, account management, and payment processing
• Respond promptly to customer inquiries, concerns, and maintenance requests
• Maintain accurate records and administrative documentation for the facility
• Ensure the self-storage facility meets cleanliness, safety, and operational standards
• Support inventory management and facility logistics as needed

Requirements

• Proven experience in customer service, facility management, or related roles
• Excellent communication and interpersonal skills
• Strong problem-solving ability and attention to detail
• Reliable, responsible, and professional demeanor
• Ability to manage multiple tasks and prioritize effectively
• Willingness to work a full-time schedule and support facility needs
• Basic computer skills and comfort with administrative systems

More About Public Storage

Public Storage is the trusted leader in self-storage solutions, serving customers across the United States with convenient, secure facilities. We're committed to fostering a workplace where our team members deliver outstanding customer experiences and take pride in their work. At Public Storage, you'll join a company that values reliability, service excellence, and community engagement.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.