- Company: Teleperformance USA
- Location: Gardiner, Maine
- Salary: Pay not listed
- Work type: Remote
Teleperformance USA at a glance
teleperformanceusa.comSEC filings mentioning "Teleperformance USA": 37 — search EDGAR
Teleperformance USA (teleperformanceusa.com) is a U.S. customer-experience / contact-center operator. Recent coverage has included a lower revenue outlook tied to U.S. challenges, worker organizing activity, a U.S. Department of Labor overtime back-wage case, and a consumer notice after leaked Social Security numbers.
CUSTOMER CARE REPRESENTATIVE - REMOTE
Teleperformance USA
Gardiner, Maine
About the Role
This role involves fielding customer inquiries and providing innovative solutions. You will work in a collaborative environment where every day brings new challenges and opportunities for growth. As a key contributor, you will play an essential part in supporting our clients and communities.
Core Duties
- Respond to customer inquiries through various channels (phone, email, chat)
- Provide accurate and timely information to resolve customer issues
- Identify opportunities for process improvement and innovative solutions
- Collaborate with cross-functional teams to enhance customer satisfaction
What You Bring
- A minimum of 1 year of relevant experience in customer service or a related field
- Strong communication skills, both written and verbal
- Ability to work independently and as part of a team
- Dedication to providing excellent customer service
- Proficiency with Microsoft Office Suite (Word, Excel)
About Teleperformance USA
Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services. With over 500,000 employees across more than 300 languages, our scale and local presence enable us to make a positive impact on communities, clients, and the environment. We offer competitive wages, full benefits (medical, dental, vision, 401k), paid time off, and employee wellness programs.
Through a balanced high-tech and high-touch approach, we help companies adapt quickly to changing needs. Our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company. At Teleperformance, the sky is the limit for your growth potential.
Next Steps
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You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Terms used in this posting
- 401k
- A retirement savings plan offered by U.S. employers, often with the company matching a portion of what you contribute.
Explore Teleperformance USA online
What people say about Teleperformance USA
Public news in the provided set is mixed-to-critical: labor actions and a DOL overtime settlement, a data-breach consumer notice, and management commentary on U.S. demand pressure. No employee-review sites or star ratings are in the data, so culture claims beyond these headlines should not be assumed.
Recent news
- French call center TP lowers revenue outlook on US challenges - ET Telecom
- Teleperformance Workers Mobilize for National Day of Organizing - Communications Workers of America Union (CWA)
- Salt Lake City-based Teleperformance USA pays almost $2 million in back overtime wages following US Department of Labor investigation - U.S. Department of Labor
- Teleperformance USA Notifies Consumers of Leaked Social Security Numbers Following Recent Data Breach - JD Supra
- Teleperformance USA Supports Educational Programs for More Than 17,000 Children Across the United States - PR Newswire
Aggregated from public discussions and news; opinions are the authors’ own.
About this role & career path
Customer Care Representative maps to Customer Service Representatives (SOC 43-4051.00). Core work is multi-channel support, accurate records, problem closure, and account/billing updates. Strong performers often move into team lead, quality, workforce, or specialized support lanes inside large BPO environments.
Traits that fit this role
- Optimism
- Empathy
- Self-Control
- Social Orientation
- Cooperation
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 1-2: Very Little to Some Preparation Needed. Usually requires a high school diploma or GED, though some occupations may not. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Build the skills for this role
Build calm phone presence, CRM note-taking, de-escalation, and basic billing literacy. Free options: HubSpot Academy — Customer Service Fundamentals (free); Alison — Customer Service courses (free to learn).
Free & low-cost learning resources
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
Expect scenarios on angry callers, accurate documentation, and following client scripts/SLAs. Practice STAR stories for hard conversations, order/account changes, and verifying a fix. Ask which clients, metrics (AHT, CSAT, QA), and remote tooling Teleperformance uses on this program.
Fit if you handle repetitive high-volume contact work, hit quality scores, and stay steady under call pressure. Remote role needs a quiet setup and reliable connectivity. Less ideal if you want deep product ownership or non-metrics-driven work.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Care Representative
- Employer Teleperformance USA
- Location Gardiner, Maine · Remote-friendly
- Pay (from listing) Pay not listed
- Posted July 28, 2026
- Apply by August 27, 2026
- Overview Full job description on this page (269 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Care Representative
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Employer website
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Occupation family: Customer Care Representative
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