Mental Health Operations Biller (PART-TIME Remote)

Join name as a Mental Health Operations Biller on a part-time basis in the Philippines. In this role, you'll become an indispensable operations leader, managing clinic workflows, client interactions, and financial administration for a practice delivering evidence-based mental health education and psychoeducational training.

About This Position

name serves clients through comprehensive online training in mental health treatment areas including mood disorders, anxiety, personality disorders, trauma recovery, social skills development, and anger management. As Mental Health Operations Biller, you are the operational backbone of the practice—handling communications, managing billing workflows, ensuring financial accuracy, and maintaining the systems that keep everything running smoothly. This is a 100-hour-per-month role on a night shift schedule, designed for someone who takes ownership of their work and thrives in a structured, supportive environment.

Your Responsibilities

• Manage inbound communications with empathy and professionalism, serving as the primary point of contact for clients and clinical staff
• Oversee collections workflows—gathering co-pays and deductibles at service delivery, coordinating with billing personnel, and resolving claim issues with clear, compassionate communication
• Record and organize daily operational expenses, tax documentation, and bank transactions using QuickBooks and Google Sheets, ensuring accuracy and auditability
• Implement financial efficiency measures, including configuring autopay arrangements for recurring vendor bills and streamlining administrative procedures
• Build and maintain a well-organized digital and physical filing system using color-coding and logical categorization
• Respond to email communications at least three times daily with detailed, action-oriented replies that give clients and staff confidence that their needs are being handled
• Own project completion from start to finish, taking accountability for every task until it reaches full resolution without prompting

What We're Looking For

• Minimum three to five years of professional experience in medical office management, mental health clinic operations, or senior-level executive assistant positions
• A strong background in mental health environments (highly valued)
• Expert-level proficiency in QuickBooks, Google Workspace tools (Sheets, Docs), and mental health practice management software
• Knowledge of mental health CPT codes and billing terminology (a significant advantage)
• Excellent responsiveness and reliability—you return calls and messages quickly and maintain consistent availability
• Emotional intelligence, flexibility, and composure when managing multiple priorities in a dynamic setting
• A solution-focused mindset with a genuine desire to help and a commitment to building something lasting
• The capacity to commit to this role as a long-term partnership, growing alongside the practice

Working at name

name is a forward-thinking mental health organization committed to delivering accessible, evidence-based education and training. We value team members who combine operational excellence with genuine care for client outcomes. If you're a detail-oriented professional who finds fulfillment in creating order, supporting others, and helping a practice thrive, this opportunity is designed for you.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.