Network Operations Engineer

About This Opportunity

Our talent team is representing a confidential managed services provider seeking a Network Operations Engineer to join their 24/7 global operations center. This is a full-time remote role based in Georgia, United States, offering the opportunity to work with enterprise-grade networking technologies and support critical customer infrastructure.

We're looking for a detail-oriented team player with strong customer service skills and hands-on network engineering experience. You'll provide monitoring, technical support, implementation, and escalation for a sophisticated network infrastructure supporting connectivity and managed network solutions.

Responsibilities

• Configure, install, maintain, and upgrade next-generation firewall devices from leading vendors including Fortinet, Cisco, and Palo Alto
• Support customer-facing networks and assist with network expansion, hardware refresh, and connectivity initiatives
• Implement system and network configurations in compliance with corporate security policies and best practices
• Support SDWAN, MPLS, wired and wireless connectivity solutions (Layer 2 and Layer 3), firewalls, routers, switches, and load balancers
• Perform lifecycle management of Cradlepoint wireless edge devices via Ericsson NetCloud Manager, including onboarding, provisioning, configuration management, firmware upgrades, and licensing tracking
• Provide break/fix support and change management for wireless deployments, troubleshooting cellular (LTE/5G) WAN connectivity and carrier-related issues
• Deliver multi-layered technical support through the Network Operations Center
• Review and resolve service-impacting anomalies, escalating to senior resources when necessary
• Serve as liaison with customers, vendors, and third-party providers for issue resolution
• Maintain accurate documentation in ticketing systems with timely customer updates
• Obtain and maintain relevant technical certifications

What We're Looking For

• Bachelor's degree in a related field or 5+ years of equivalent network engineering experience
• Solid understanding of the OSI model with hands-on troubleshooting using debug commands, packet captures, and routing analysis
• Hands-on experience configuring and troubleshooting Cisco ASA/Firepower, Fortinet FortiGate firewalls, and related product suites
• Experience with Cisco routers and switches; Nexus experience preferred
• Familiarity with Juniper switches and routers, Palo Alto firewalls and Panorama
• Experience supporting SD-WAN environments, particularly FortiGate implementations
• Experience with Cradlepoint routers and wireless WAN solutions via Ericsson NetCloud Manager, including cellular connectivity troubleshooting
• Working knowledge of routing protocols (BGP, OSPF) with troubleshooting experience
• Working knowledge of MPLS concepts and troubleshooting
• Strong Layer 2 and Layer 3 troubleshooting experience
• Demonstrated customer service excellence with ability to explain technical issues to varied audiences
• Strong analytical and problem-solving skills with ownership mentality in 24/7 operations
• Proven collaboration skills across teams, shifts, and time zones
• Learning agility and adaptability to acquire new technologies
• Industry certifications such as CCNA/CCNP, Fortinet NSE, PCNSE, or Cradlepoint credentials preferred
• Must be legally authorized to work in the United States without sponsorship

Preferred qualifications: F5 load balancer experience, VMware NSX exposure, AWS networking services knowledge, Cloudflare services familiarity

Physical requirements: This remote role requires extended computer use and the ability to participate in frequent virtual meetings. Occasional work during evenings, nights, weekends, or holidays may be required to support 24/7 operations.

How We Work With You

When you apply through Get A Job.ai, our recruiting team will carefully review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communication should flow through our team to ensure the best outcome for your candidacy.

Pay

Compensation details will be discussed during the screening process based on your experience, skills, and certifications.

Equal Employment Opportunity: Get A Job.ai is committed to fair and equitable recruiting practices. We evaluate all candidates based on qualifications and merit, and we encourage applications from individuals of all backgrounds.