- Company: Get A Job.ai
- Location: Berlin
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential SaaS organization seeking a Senior Customer Success Manager to join their team in Berlin. Our client is a leader in enterprise digital adoption technology, working with Fortune 1000 companies and major global organizations. This role offers the opportunity to serve as a trusted advisor to approximately 10 enterprise accounts, driving adoption, retention, and expansion.
As the Senior Customer Success Manager, you'll combine commercial acumen with technical curiosity to help customers achieve maximum value from a sophisticated platform. You'll develop strategic relationships with decision-makers, conduct executive business reviews, and partner with internal account teams to ensure customer success.
Responsibilities
- Serve as the primary trusted advisor for a portfolio of approximately 10 Fortune 1000 enterprise customers
- Schedule and lead Executive Business Reviews focused on increasing adoption, proving ROI, and driving renewals and expansion
- Act as the voice of the customer, providing internal feedback to maximize customer value and retention
- Develop Success Plans in collaboration with customers and internal account teams, outlining how the platform addresses immediate and future needs
- Establish strategic relationships with key stakeholders including Decision Makers, Champions, and Economic Buyers
- Monitor customer health metrics and proactively identify and mitigate risks before they escalate
- Maintain deep understanding of the product, roadmap, and industry-specific use cases to guide customers effectively
- Educate customers on relevant features and best practices to increase their adoption metrics
- Partner with Renewal Managers, Account Executives, Services teams, and Technical Account Managers to ensure seamless customer experience
- Manage quarterly retention and growth quota responsibilities
What We're Looking For
- 5+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management
- Proven track record working with Fortune 1000 companies and their executives
- Experience managing a book of Enterprise customer accounts (4000+ employees)
- Demonstrated success managing quarterly retention and growth quotas
- Track record of increasing customer satisfaction, adoption, and retention for technical products
- High competency in sales discovery methodologies and ability to lead ROI discussions
- Experience in enterprise solution sales environments, including partnering with account executives to develop and close opportunities
- Fluent in both English and German (required)
- Strong ability to understand industry trends, digital adoption challenges, and enterprise use cases
- Excellent executive presence and communication skills
How We Work With You
When you apply through Get A Job.ai, our specialized talent team will review your profile and conduct an initial screening to understand your background and career goals. If there's a strong match, we'll submit your candidacy to our client with your permission. Throughout the interview process, we'll provide guidance and support. Please do not contact the client directly—all communication should flow through our recruitment team to ensure the best outcome for your application.
Pay
Compensation details will be discussed during the screening process based on your experience and qualifications.
Equal Opportunity
Get A Job.ai is committed to inclusive recruitment practices. We welcome applications from candidates of all backgrounds and provide reasonable accommodations throughout our hiring process when needed.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Berlin, Deutschland
Weather right now in Berlin, Deutschland: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Berlin is the capital of Germany as well as its largest city by both area and population. With 3.7 million inhabitants, it has the highest population within its city limits of any city in the European Union. The city is also one of the states of Germany, being the third-smallest state in the country by area. Berlin is surrounded by the state of Brandenburg, bordering Brandenburg's capital Potsdam to the southwest. The urban area of Berlin has a population of over 5 million, making it the most populous in Germany. The Berlin-Brandenburg capital region has around 6 million inhabitants and is Ger
🇩🇪 Relocation safety for Germany: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Germany: 3.7% — via World Bank
GDP per capita in Germany: $60,496 — via World Bank
Consumer price inflation in Germany: 2.2% (annual) — via World Bank
Real GDP growth in Germany: 0.2% (annual) — via World Bank
Statutory minimum wage in Germany: €2,343/month — via Eurostat
Cost of living in Germany: 9.1% above the EU average — via Eurostat
Job vacancy rate in Germany: 2.8% — via Eurostat
Average hours worked per year in Germany: 1,332 — via OECD
Nearest public transit: Staatsoper (bus stop, 55m). via OpenStreetMap
- Elevation 36m (118 ft)
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior Customer Success Manager
- Employer Get A Job.ai
- Location Berlin
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 9, 2026
- Apply by October 9, 2026
- Country Germany
- Overview Full job description on this page (490 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
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Occupation family: Customer Success Manager
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