Assistant Manager (Auntie Anne’s East Town Mall – Madison, WI)

Join Fresh Dining Concepts as an Assistant Manager at our Auntie Anne's location in Maple Bluff, Dane County, and lead a passionate team delivering exceptional pretzel experiences. This is a full-time position offering hands-on management responsibility in a thriving quick-service restaurant environment.

The Opportunity

As Assistant Manager, you'll take ownership of daily operations while building and mentoring a high-performing team. You'll play a central role in maintaining the quality standards and guest-first culture that define Auntie Anne's. From overseeing product preparation to leading shift operations, this role puts you at the heart of our location's success. If you're energized by fast-paced environments, enjoy developing team members, and take pride in operational excellence, this opportunity is calling you.

Key Responsibilities

• Oversee daily operations including opening and closing procedures, cash handling, and inventory management
• Lead, train, and supervise team members, fostering engagement and accountability
• Ensure consistent product quality and adherence to food safety and health standards
• Optimize staffing levels and scheduling to maintain service quality while managing labor efficiency
• Drive guest satisfaction by modeling exceptional service and responding to feedback professionally
• Support revenue goals through operational decisions that balance guest experience with profitability
• Collaborate with ownership and management to implement company initiatives and brand standards

What You Bring

• Demonstrated experience in quick-service restaurant operations or comparable food service management
• Strong leadership abilities with proven success training and motivating restaurant staff
• Working knowledge of food safety protocols, health regulations, and restaurant compliance
• Excellent organizational and multitasking skills in high-volume environments
• Genuine commitment to guest satisfaction and creating positive experiences
• Reliable, punctual presence with flexibility to meet operational needs

About the Company

Fresh Dining Concepts operates Auntie Anne's locations, where handcrafted pretzels and warm hospitality create destinations guests return to time and again. The brand is built on commitment to quality ingredients, artisanal preparation, and authentic guest connections. Our team takes pride in delivering consistency, excellence, and the energy that makes Auntie Anne's a respected presence in communities across the country.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.