Patient Services Rep – Blount Urgent Care Part Time Evenings

Join Etch as a Patient Services Representative for part-time evening shifts at our Urgent Care facility in Blount County. You'll be the first point of contact for patients, managing check-ins, insurance verification, and communications during our busiest hours.

Role Overview

As a Patient Services Rep at Etch's Urgent Care Blount County location, you're essential to our patient experience and operational flow. During your evening shifts, you'll register patients, verify coverage, answer phones, and keep our front desk running smoothly so our clinical team can focus on patient care.

Key Responsibilities

• Register patients and collect personal, insurance, and medical history information accurately
• Verify insurance eligibility and explain coverage details to patients
• Answer incoming calls and direct them appropriately to clinical or administrative staff
• Schedule appointments and communicate appointment details with patients
• Manage patient flow, provide wait time estimates, and coordinate with clinical staff
• Maintain organized patient records and ensure HIPAA compliance
• Address routine patient questions regarding services, billing, and follow-up instructions
• Assist clinical team by maintaining an efficient, welcoming front desk environment

What We're Looking For

• High school diploma or equivalent
• Strong customer service background and professional communication skills
• Ability to work assigned evening shifts reliably
• Excellent organizational skills and attention to detail
• Comfortable working in a fast-paced healthcare setting and multitasking effectively
• Proficiency with computer systems and electronic health records
• Understanding of patient confidentiality and HIPAA requirements
• Genuine interest in supporting quality patient care

Working at Etch

Etch is committed to providing accessible, compassionate urgent care. As a Patient Services Rep, you set the tone for every patient interaction and help us maintain efficient operations that allow our providers to deliver excellent clinical care. We value team members who are responsive, detail-oriented, and truly committed to patient satisfaction.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.