Veterinary Receptionist

Veterinary Practice Partners is hiring a full-time Veterinary Receptionist in New York City, New York, to lead client services and patient care coordination at our Hudson Square location. If you're seeking a veterinary receptionist role where your customer service skills directly improve pet owners' experiences, this position offers meaningful work in a supportive healthcare environment.

About the Role

As a Veterinary Receptionist, you serve as the primary point of contact between clients and our veterinary team. Your work sets the foundation for a positive patient experience and helps manage the day-to-day operations that keep our practice running efficiently. You'll balance administrative responsibilities with genuine interpersonal connection, working with pet owners during both routine visits and sensitive medical moments.

What You'll Do

• Greet clients and patients with professionalism and genuine care, creating a welcoming atmosphere
• Schedule and confirm appointments, manage the practice calendar, and coordinate patient flow
• Answer phones and handle client inquiries with clear, compassionate communication
• Process payments, manage billing questions, and maintain accurate financial records
• Complete patient intake forms and maintain organized, confidential medical records
• Provide clinical staff with important client and patient information to support quality care
• Navigate sensitive conversations with empathy, including those involving difficult medical situations
• Manage front-desk operations and maintain a clean, professional reception area

What You Bring

• Professional communication and interpersonal skills with a warm, approachable presence
• Proven customer service experience, particularly in healthcare or veterinary environments
• Strong organizational abilities and attention to detail with administrative tasks
• Proficiency with practice management software and solid general computer skills
• Ability to multitask effectively and maintain composure during busy periods
• Genuine compassion for animals and commitment to supporting pet owners
• Initiative and problem-solving skills in a fast-paced environment

About the Company

Veterinary Practice Partners operates full-service veterinary hospitals across the region, including our Hudson Square location. We're committed to providing comprehensive medical care, client education, and a supportive environment where pet owners feel heard and pets receive excellent clinical attention.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.