Support Engineer (Working Student) – m/f/d

About This Opportunity

We are representing a confidential AI platform company in Berlin seeking a Support Engineer (Working Student) to join their customer support operations. This is a hands-on technical support role where you'll be the first line of defense for enterprise customers using a sophisticated AI platform daily.

This is a long-term working student position requiring 20 hours per week, distributed across Monday–Friday (~4 hours/day), 100% on-site in Berlin. We're looking for someone who can commit for ideally 12+ months.

Responsibilities

• Handle the majority of customer tickets end-to-end, covering technical questions about model behavior, API integrations, enterprise compliance, billing, and access control
• Investigate and troubleshoot reported issues, reproduce bugs, test potential fixes, and communicate clear solutions to enterprise users
• Document recurring user friction and edge cases with clear reproduction steps
• Flag bugs and patterns directly to the engineering team
• Contribute to internal documentation and support workflow improvements
• Test and refine AI-driven support tooling to help resolve routine questions more efficiently

What We're Looking For

• Genuine enthusiasm for front-line customer support with strong written communication skills
• Availability for 20 hours per week across 5 days (Monday–Friday, ~4 hours/day) working 100% on-site in Berlin
• Strong analytical and systems thinking abilities—you enjoy breaking down complex technical problems logically
• High agency and ownership mindset: you take tickets from start to resolution and dig into root causes
• Deep curiosity about AI, automation, and modern tooling
• Professional fluency in both German and English
• Currently enrolled as a university student with availability for a 12+ month commitment
• Technical or analytical background preferred (Computer Science, Data Engineering, or related field, or strong hands-on technical experience)
• Collaborative, kind, and professional demeanor

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background, technical skills, and schedule availability. Qualified candidates are then submitted to our client for their interview process. Please apply only through Get A Job.ai—do not contact the client directly.

Pay

This is a paid working student position. Compensation details will be discussed during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices and works with clients who value diversity in their hiring.