Senior Software Engineer – Incident Insights & Readiness

Responsibilities

We are representing a confidential observability technology client seeking a Senior Software Engineer to join their Incident Insights & Readiness team in Paris. In this role, you will:

• Own and improve the on-call experience by establishing best practices and building platforms to support on-call rotations and compensation
• Define incident response processes, lead the design and implementation of software to streamline workflows, and collaborate with product teams to improve incident response across the organization
• Contribute to the post-mortem process, collaborating with teams on documentation and identifying opportunities to reduce friction and enhance organizational learning
• Support teams in facilitating incident reviews that emphasize learning and blamelessness, helping share learnings across the organization to improve resilience
• Provide technical leadership and day-to-day coaching to team members through design reviews, collaborative problem-solving, and operational excellence best practices
• Train on-call engineers in incident and post-mortem processes, sharing expertise in incident management best practices for both newcomers and experienced engineers
• Lead cross-functional initiatives across engineering organizations, embedding with teams to understand their challenges and drive lasting improvements to reliability and operational excellence

What We're Looking For

• At least 5 years of experience building software that solves real user problems, with experience designing new features and collaborating on code and technical design reviews. Primary development is in Go and Python, with some TypeScript
• Experience building or operating distributed systems, with familiarity with Kubernetes and an understanding of complex failure modes
• Demonstrated ability to independently own ambiguous technical problems from design through delivery while balancing long-term engineering quality with pragmatic execution
• Experience analyzing incidents, identifying systemic risks, and driving engineering improvements informed by operational learnings
• Experience participating in on-call rotations and improving incident response processes. Experience serving as an incident commander or incident coordinator is a plus
• Strong empathy, collaboration, and communication skills in English to cultivate relationships across various teams
• Experience mentoring engineers, driving cross-functional initiatives, and influencing technical direction without relying on organizational authority
• Candidates from various backgrounds including software engineering, site reliability engineering, production engineering, infrastructure, and other roles focused on building reliable systems or improving incident response are welcome

How We Work With You

Our talent team at Get A Job.ai partners with leading technology organizations to connect exceptional engineers with meaningful opportunities. When you apply through our platform:

• You'll submit your application directly on getajob.ai
• One of our experienced recruiters will screen your background and discuss the opportunity in detail
• We will present qualified candidates to our client for consideration
• Please do not contact the client directly, as all communication is managed through Get A Job.ai to ensure a smooth process

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices and equal employment opportunity. We welcome candidates from all backgrounds and experiences.