(Senior) Program Operations Manager*in (d/m/w)

About This Opportunity

We are representing a confidential education organization based in Berlin that is seeking a (Senior) Program Operations Manager to take ownership of course operations and multi-site coordination. This is a hands-on role where you'll ensure smooth program delivery, optimize processes, and manage relationships with internal teams and external partners across multiple locations.

Our client operates modern training programs and is scaling their operations. You'll be central to making complex workflows run seamlessly while continuously improving systems and structures.

Responsibilities

• Own end-to-end course operations from day one through completion, ensuring all operational deadlines are met across stakeholder groups
• Serve as the central liaison between departments and program participants, translating needs and finding rapid solutions to short-notice challenges
• Manage multiple training locations (Berlin, Hamburg, Bielefeld, Munich), coordinating with on-site contacts and driving strategic development and scaling
• Analyze existing processes regularly, identifying opportunities for optimization, automation, and streamlining while maintaining user-oriented documentation
• Lead multi-stakeholder projects from identification through implementation to final goal achievement
• Manage external partners including co-working spaces, publishers, and certification bodies; negotiate contracts and ensure their contributions support successful program delivery

What We're Looking For

• Completed degree or vocational training in business, social sciences, or natural sciences
• Several years of practical experience in dynamic start-up or scale-up environments, ideally with multi-stakeholder projects and operations focus
• Strong problem-solving skills with the ability to quickly understand different perspectives and proactively develop independent solutions
• Hands-on mentality comfortable with spontaneous new tasks and taking ownership of varied responsibilities in a small team environment
• Proven stakeholder and project management capabilities; able to structure complex projects, ensure deadline adherence, and juggle multiple priorities while maintaining oversight
• Excellent communication skills to understand problems and guide users to solutions in clear, simple language
• Agility to adapt quickly to changing circumstances and comfort working at different altitudes with flexible approaches
• Tech and AI affinity with ease learning new tools and enthusiasm for identifying ways to simplify work through technology
• Business-fluent German written and spoken (minimum C1 level)

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will review your profile and conduct an initial screening. Qualified candidates are then presented to our client for their interview process. Please do not contact the employer directly—all communication flows through our talent team to ensure a professional, structured experience.

Employment Details

Location: Berlin (hybrid: 3 days per week in office at Alexanderplatz including 2 fixed team days + 1 flexible day)

Employment Type: Full-time, permanent contract

Schedule: Monday to Friday, 40 hours per week

Benefits: 30 days holiday, workation options, annual offsites, team events, ergonomic workspace with refreshments

Pay: The original employer offers €52,000 - €57,000 gross per year depending on qualifications and experience. Compensation through Get A Job.ai will be discussed during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices and welcomes applications from all qualified candidates regardless of background.