Senior Account Manager (m/w/d)

Responsibilities

We are representing a confidential mobility technology company in their search for a Senior Account Manager to build and scale a strategic B2B client portfolio from the ground up. In this role, you will own the complete client lifecycle and drive commercial impact through retention, expansion, and upselling.

Your responsibilities include:

• Managing an end-to-end portfolio of strategically important B2B accounts with full commercial ownership
• Developing and executing proactive expansion strategies for each account, including site analysis, business case development, and targeted outreach in collaboration with the sales team
• Identifying and converting upselling opportunities at existing locations into signed contract amendments
• Conducting regular strategic business reviews with clients, analyzing performance metrics across your entire portfolio
• Serving as the primary commercial and operational point of contact, coordinating with customer success teams on complex technical or capacity matters
• Managing accounts through data-driven KPIs including revenue development, NPS, CSAT, and health scores, taking proactive action before risks escalate
• Acting as a critical liaison between technology, product, operations, and sales teams, handling escalations before executive involvement
• Mentoring junior and mid-level colleagues, actively sharing knowledge and supporting team development

What We're Looking For

• 5+ years of B2B account management experience with a demonstrable track record of success
• Strong commercial acumen including pricing logic, contract negotiation, and building business cases based on data rather than intuition
• Ability to align client needs with business objectives, including providing a well-reasoned "no" when necessary
• Full ownership mindset with direct communication of variances and concrete solution proposals
• Disciplined CRM usage (HubSpot experience is a plus); ability to interpret health scores and location data and derive clear action plans
• Quick technical comprehension with the ability to translate complex product and system configurations into accessible language for non-technical decision-makers
• Resilience in tough commercial conversations with strong prioritization skills focused on impact and value
• Fluent German and English (C1+ level); additional languages are advantageous
• Based in or willing to relocate to München for a hybrid work arrangement (3 days office, 2 days remote) with regular client visits across the DACH region

How We Work With You

Get A Job.ai is partnering exclusively with our client on this search. When you apply through our platform at getajob.ai, one of our specialized recruiters will screen your application and arrange an initial conversation. If there's a strong match, we will submit your profile directly to the client and guide you through each stage of their process.

Please apply only through Get A Job.ai. Do not contact the client directly, as all applications are managed through our talent team to ensure a structured and professional evaluation.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and clients.