- Company: Get A Job.ai
- Location: Manchester, England, United Kingdom
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential creative services organization in their search for a Quality Assurance Manager focused on client retention. This fixed-term contract runs through March 2027 and offers an exciting opportunity to shape quality standards across a global client services operation.
Working Monday through Thursday (11am–8pm) and Friday (11am–6pm) from Old Trafford, Manchester, you'll partner with senior leadership to develop audit functions that drive measurable improvements in client engagement and retention processes.
Responsibilities
- Partner with the Head of QA to develop and enhance quality assurance strategies supporting client retention functions
- Monitor global communication channels to ensure timely and effective client responses
- Track and analyze data trends to inform strategic decisions that improve retention processes and overall client journeys
- Optimize CRM system performance through verification, testing, and reporting before and after software installations or upgrades
- Establish measurable targets for departments and provide support needed to achieve those targets
- Review account management and client communication to ensure high standards; collect data, deliver actionable feedback, and coach individuals and management
- Identify and execute process improvements that enhance client and product implementation journeys
- Assess account management of at-risk clients to ensure best practices are followed, supporting retention and reducing revenue risk
What We're Looking For
- Proven experience in data analysis with a focus on quality assurance
- Excellent organization, time management, and project management skills to deliver against competing priorities
- Outstanding communication and interpersonal skills, including experience engaging with C-level stakeholders
- Confidence working independently and with management, with ability to shape workload and contribute innovative, data-backed ideas
- Proficiency in Excel with comprehensive understanding of its functions and features
- Critical thinking with sound judgment skills and ability to identify potential risks and propose mitigating strategies
How We Work with You
Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your experience and career goals. Qualified candidates will then be submitted to our client for consideration. Please do not contact the employer directly—all communication regarding this opportunity should go through Get A Job.ai to ensure a smooth process for everyone involved.
Pay
Base salary of £35,000 with on-target earnings of £40,000.
Equal Opportunity
Get A Job.ai is committed to inclusive hiring practices and welcomes applications from candidates of all backgrounds.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Quality Assurance Manager
- Employer Get A Job.ai
- Location Manchester, England, United Kingdom
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 4, 2026
- Apply by October 4, 2026
- Country United Kingdom
- Overview Full job description on this page (378 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Quality Assurance Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Set and monitor product standards, examining samples of raw products or directing testing during processing, to ensure finished products are of prescribed quality.
- Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
- Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
- Review operations and confer with technical or administrative staff to resolve production or processing problems.
- Hire, train, evaluate, or discharge staff or resolve personnel grievances.
- Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
Limited public data for this employer
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Occupation family: Quality Assurance Manager
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