Product Support Engineer

Wabtec is seeking a Product Support Engineer to join our team in Rustenburg, ZA. This full-time role offers the opportunity to deliver exceptional technical support and solutions to customers in the rail and transportation industry.

About the Role

As a Product Support Engineer at Wabtec, you will provide expert technical assistance that keeps our customers' operations running smoothly. You'll troubleshoot complex issues, guide customers through product functionality, and work collaboratively with internal teams to deliver effective solutions. This position combines hands-on technical expertise with genuine customer focus, ensuring clients receive timely and professional support throughout their journey with our products.

Responsibilities

• Respond to customer technical inquiries and provide timely solutions to equipment and system issues
• Diagnose and troubleshoot technical problems using systematic analysis, testing, and product documentation
• Collaborate with engineering and operations teams to resolve complex customer challenges
• Maintain detailed records of customer issues, solutions, and technical interactions for continuous improvement
• Provide clear guidance on equipment installation, operation, and maintenance best practices
• Identify trends in customer issues and contribute insights for product enhancement

Skills & Qualifications

• Technical qualification or demonstrated expertise in engineering, product support, or a related field
• Strong diagnostic and problem-solving skills with meticulous attention to detail
• Excellent written and verbal communication abilities for translating technical concepts to diverse audiences
• Ability to work independently and collaboratively to meet customer requirements
• Proficiency with technical documentation systems and customer support platforms
• Professional approach to customer relations and unwavering commitment to service excellence

About Wabtec

Wabtec is a global leader in supplying equipment, systems, and services to the rail and transportation sectors. Our solutions support freight operators, transit authorities, and railway companies worldwide, enabling them to achieve greater efficiency and reliability. We invest in engineering excellence and remain dedicated to customer success across every market we serve.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.