- Company: Get A Job.ai
- Location: Berlin
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential SaaS scale-up in Berlin that is entering an exciting growth phase. Our talent team is searching for an Operations Manager (m/w/d) - Customer Care to drive process excellence across multiple customer care teams. This is a full-time position available for immediate start or within the next three months, offering flexible hybrid working arrangements from the Berlin office.
Responsibilities
- Partner with five customer care teams to identify process improvement opportunities and bottlenecks
- Independently implement automation initiatives and operational process changes
- Balance team efficiency objectives with high customer satisfaction outcomes
- Enable team leaders to gain deep performance insights through business intelligence tools (Looker)
- Drive continuous improvement across customer care operations during a scaling phase
What We're Looking For
- Proven experience successfully managing large-scale projects
- Naturally curious mindset with strong analytical skills to understand processes and challenges in detail
- Structured communication style with ability to engage stakeholders and involve them throughout project lifecycles
- Very strong German language skills (required for this market)
- Confident English communication abilities
- French language skills are advantageous
- Experience working in fast-paced, growth-stage environments is valuable
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your experience and career goals. We then submit qualified candidates to our client for consideration. Please do not attempt to contact the client directly, as all communication flows through our team to ensure a professional process for everyone involved.
Pay
This role offers equity participation in addition to base compensation. Specific details will be discussed during the screening process with our team.
Equal Opportunity: Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome candidates of all backgrounds and ensure equal opportunity throughout our talent services.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Operations Manager (m/w/d) – Customer Care | Scaling Phase
- Employer Get A Job.ai
- Location Berlin
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 2, 2026
- Apply by October 2, 2026
- Country Germany
- Overview Full job description on this page (299 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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