Operations Account Manager – HR, GRO & PRO – Remote

About This Opportunity

We are representing a confidential business services organization operating across the Gulf region. Our talent team is seeking an Operations Account Manager specializing in HR, Government Relations, and Public Relations Office services to join their remote team supporting Saudi Arabia operations.

This role sits within a rapidly scaling post-setup operations function that supports over 200 active clients with ongoing HR, PRO, and GRO services. You'll manage a diverse client portfolio, ensuring regulatory compliance and exceptional service delivery that directly impacts client operations and growth in KSA.

Responsibilities

• Oversee and execute HR, GRO, and PRO services including license renewals, work permits, Saudization coordination, payroll coordination, and compliance with governmental regulations
• Master and regularly use governmental portals (QIWA, GOSI, Mudad, MISA, MC, etc.) to ensure regulatory compliance and operational efficiency
• Coordinate with government entities, GRO partners, and internal stakeholders to facilitate smooth service delivery
• Maintain accurate client data and documentation in internal systems
• Take full ownership of a diverse client portfolio, managing their HR, GRO, and PRO needs with excellence
• Provide proactive advisory support to clients navigating regulatory requirements in Saudi Arabia
• Manage end-to-end client engagement from onboarding through offboarding
• Handle escalations from junior team members, offering guidance to resolve complex issues
• Drive client retention and renewals through excellent service delivery and relationship management
• Take on mentorship and coaching responsibilities for junior team members
• Identify and contribute to process improvements that enhance operational efficiency
• Stay current with industry trends and regulatory changes affecting HR, GRO, and PRO services

What We're Looking For

• An ambitious professional interested in growing into a management role
• 2+ years of experience in Account Management, Operations, or Customer Success in a KPI-driven environment
• Experience supporting Saudi Arabia operations, HR, GRO, PRO, company setup, or corporate services highly desirable
• Fully fluent in English; Arabic is highly preferred
• Strong ability to manage client accounts independently with a solutions-driven mindset
• Detail-oriented and process-driven with exceptional organizational and task management skills
• Strong written communication and stakeholder management capabilities in a remote work environment
• Skilled at data analysis and reporting, using insights to drive improvements
• Natural people person with passion for mentoring, coaching, and supporting team development
• Proficiency in Microsoft Office, Excel, CRM tools, and operational systems
• Committed to professional growth and continuous learning

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and career goals. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through Get A Job.ai to ensure a professional process for all parties.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and provides equal employment opportunities to all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.