Medical Virtual Assistant (MVA)

About This Opportunity

Our talent team is representing a confidential healthcare organization seeking a Medical Virtual Assistant to support critical operational and billing functions for a busy clinic. This is a remote, part-time role based in Guatemala, offering 30 hours per week with opportunities for performance-based growth.

We are looking for a sharp, proactive professional who can take ownership of insurance verification, claims management, patient account resolution, and administrative workflows with minimal supervision. This role requires someone who thinks ahead, identifies gaps, and builds trust-based relationships with clinical teams.

Responsibilities

• Verify patient insurance coverage after check-in and ensure documentation accuracy
• Review denied claims, identify root causes, and support reprocessing efforts
• Process Explanation of Benefits documents and resolve documentation backlogs
• Monitor and resolve outstanding patient balances and insurance account issues
• Support claims workflows including specialty payer submissions and tracking
• Coordinate vendor payments and ensure payment-related tasks are completed accurately
• Monitor clinical documentation completion, accuracy, and compliance
• Track appointment patterns including cancellations and no-shows
• Prepare operational reports on balances, claims status, and workflow metrics with actionable insights
• Facilitate communication between providers, care teams, and administrative staff
• Proactively identify operational inefficiencies and recommend practical solutions

What We're Looking For

Required Experience and Skills:

• Minimum 1 year as a Medical Virtual Assistant supporting US healthcare practices
• Hands-on experience with insurance verification, EOBs, claims processing, denied claims, or billing support
• Working knowledge of CPT and ICD-10 coding
• Strong English communication skills, both written and verbal
• Professional executive presence and communication style
• Mac OS user (required for this role)
• Exceptional attention to detail and consistent follow-through
• Proven ability to work independently with high accountability
• Demonstrated leadership or ownership mentality in previous roles

Essential Soft Skills:

• Proactive problem-solver who anticipates needs
• Detail-oriented with billing, documentation, and reporting
• Strong critical thinking and analytical abilities
• Emotionally intelligent and patient under pressure
• Confident, organized, and professional communicator
• Takes personal responsibility for assigned work
• Resourceful and self-motivated learner
• Trustworthy with sensitive patient and financial information

Preferred Qualifications:

• Experience supporting chiropractic or specialty clinics
• Familiarity with specialty insurance payer processes
• Track record clearing billing or EOB backlogs
• Experience preparing operational or financial reports
• Background mentoring or training team members
• Direct support experience with clinic owners or executive leaders

Schedule: Monday to Friday, 6 hours per day (30 hours per week), remote

How We Work with You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and match you with our client's needs. If there's a strong fit, we'll submit your profile to the client for consideration. Please do not contact the client directly—all communication and coordination will flow through our team to ensure a professional and organized process.

Pay

Pay via Get A Job.ai: $6.00 USD per hour, with performance-based increase potential after 6 months.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We evaluate all candidates based on qualifications and fit, and we encourage applications from diverse backgrounds and experiences.