Manager II, Premier Support Engineering – EMEA

About This Opportunity

We are representing a leading observability and cloud monitoring platform in their search for a Manager II, Premier Support Engineering to be based in Paris. Our client enables global enterprises to monitor and troubleshoot complex technology infrastructures at scale.

This is a people leadership role within the technical support organization, overseeing a team of Premier Support Engineers who serve the company's most strategic accounts across the EMEA region. You'll be responsible for team performance, coaching, and ensuring exceptional client outcomes while operating in a hybrid work environment.

Responsibilities

• Manage, develop, coach and mentor a team of Premier Support Engineers who handle client requests, troubleshoot technical issues, and work across hundreds of platform integrations
• Own team accountability and performance including conducting performance reviews, managing performance improvement plans, and handling employee relations matters
• Partner with senior support leadership to drive team projects and initiatives that improve productivity, processes, and procedures
• Collaborate with cross-functional teams and clients on high-priority escalations, serving as an escalation resource for your direct reports
• Manage other support managers as part of a multi-level leadership structure

What We're Looking For

• Proven experience in people management and mentorship, including managing other managers
• Self-motivated with strong attention to detail and a commitment to continuous learning
• Critical thinker who approaches decisions with a client-centric mindset and relies on data for informed decision-making
• Technical background with some programming experience and basic Linux knowledge
• Active participation in open-source projects through code contributions, bug reports, or community involvement such as meetups
• Passion for developing people and building high-performing teams
• Experience in technical support or customer-facing technical roles preferred

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the client company directly, as all communication should flow through our talent team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.