Learning Experience Designer, Customer Enablement

About This Opportunity

Our talent team is representing a confidential SaaS organization in the contact center technology space. They're seeking a Learning Experience Designer, Customer Enablement to transform complex software functionality into engaging learning experiences that drive customer adoption and success.

This remote position is open to candidates located in Canada. You'll work cross-functionally to design digital learning content, deliver customer training, and influence product development through real-world customer feedback.

Responsibilities

• Become a subject matter expert on the platform and how it delivers value to customers
• Design engaging customer learning experiences using tools such as Articulate Rise, including eLearning modules, guides, videos, walkthroughs, and other enablement resources
• Deliver customer onboarding and training sessions across the product portfolio
• Partner closely with Product teams to stay ahead of new releases and ensure learning content reflects the latest functionality
• Gather customer feedback and enablement insights to help improve product usability and adoption
• Maintain and continuously improve knowledge base and customer enablement content
• Use AI tools to accelerate content creation while maintaining high standards for quality and accuracy
• Collaborate across Product, Customer Success, Engineering, Support, and Implementations to create a consistent customer learning experience
• Support development and evolution of partner portal, partner marketing resources, and partner training and certification content
• Assess needs and gather requirements for new sales enablement content supporting internal sellers and partner networks

What We're Looking For

Required:

• 3 to 5 years of experience in instructional design, customer enablement, learning and development, or similar role
• Experience building digital learning content using Articulate Rise or comparable authoring tools
• Experience working within a SaaS or technology environment
• Natural curiosity for understanding software products and explaining technical concepts in accessible ways
• Strong written communication skills and experience creating customer-facing documentation or learning materials
• Experience collaborating with cross-functional teams including Product, Customer Success, Engineering, and Implementations
• Familiarity with LMS platforms and AI-powered content creation tools
• Portfolio demonstrating instructional design work

Preferred:

• Experience supporting product-led growth (PLG) or customer self-service initiatives
• Experience with Articulate Storyline, Camtasia, Loom, or similar tools
• Experience within the contact center or customer experience industry

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your application and portfolio. Qualified candidates will be screened by one of our recruiters who will discuss your experience, career goals, and fit for this role. We will then submit your profile to our client for consideration. Please do not contact the client directly, as all communication should flow through our team to ensure a smooth process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.