Head of Operations

About This Opportunity

We are representing a confidential fintech organization expanding its presence in the United Kingdom. Our client is seeking a Head of Operations to own the operational backbone of their UK business and ensure daily operations, internal systems, and customer-facing execution run smoothly at scale.

This is a hands-on leadership role based in the United Kingdom (hybrid, 3 days per week on-site). You'll partner closely with senior leadership to turn business objectives into strong execution on the ground, building systems, leading teams, and stepping in directly when execution breaks.

Responsibilities

• Define and execute operational strategies that support growth and align with business objectives in the UK market
• Run day-to-day operations across customer service, administrative operations, and internal workflows to maintain frictionless execution
• Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability
• Own process improvement initiatives, identifying bottlenecks, automating where possible, and implementing systems that reduce costs and increase speed
• Lead the customer support function and step in hands-on during high-stakes or escalated cases
• Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies

What We're Looking For

• Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments
• Proven experience leading operations and admin teams in high-expectation environments
• Hands-on mindset with the ability to solve problems directly, not just delegate them
• Strong organizational, execution, and problem-solving skills
• Comfort operating in ambiguity and bringing structure to fast-moving situations
• Ability to work cross-functionally and drive execution without formal authority
• Strong English communication skills (primary working language)

This role is not suitable for candidates who:

• Prefer to direct operations from a distance instead of stepping in when issues arise
• Need fully-built systems and processes handed to them
• Require fixed scope and slow timelines
• Avoid escalations, complex cases, or difficult conversations with vendors and staff
• Produce lengthy updates without clear decisions or next actions

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will screen qualified applicants and coordinate interviews with our client. The interview process is designed to move quickly and typically includes an online assessment or practical task, role-specific interviews, and a final round with senior leadership. Strong candidates can expect to complete the process within 1-2 weeks.

Important: Please do not attempt to contact the client directly. All applications and communication must go through Get A Job.ai to be considered.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair consideration throughout the hiring process.