Customer Success Manager B2B (all genders)

About This Opportunity

We are representing a confidential facility services organization in Berlin that is redefining the B2B customer experience. Our talent team is seeking a Customer Success Manager B2B to serve as the strategic partner for business clients throughout their entire lifecycle—from onboarding through long-term growth and retention.

In this role, you will be the trusted advisor who understands client business objectives, drives product adoption through regular check-ins and on-site visits, proactively identifies upsell opportunities, mitigates churn risks, and executes targeted winback initiatives to re-engage inactive accounts.

Responsibilities

• Serve as primary point of contact for B2B customers from sales handoff through onboarding and ongoing relationship management
• Continuously monitor customer satisfaction, identify churn risks early, and implement targeted retention measures
• Strategically reactivate and win back canceled or dormant accounts through root-cause analysis and tailored value propositions
• Plan and conduct regular customer visits and business reviews to strengthen relationships and secure long-term partnerships
• Identify and facilitate upsell and cross-sell opportunities within existing client portfolio
• Maintain accurate documentation in CRM and CS tools while collaborating closely with Support, Sales, and Product teams to optimize the customer journey

What We're Looking For

• Proven B2B experience: Multiple years in Customer Success Management, Account Management, or sales-adjacent relationship management roles
• Retention and growth expertise: Demonstrated success in churn reduction, onboarding process optimization, and identifying upsell and winback opportunities
• Relationship building skills: Strong empathy, excellent communication abilities in both German and English, and enthusiasm for conducting on-site customer visits
• Data-driven CS mindset: Solid understanding of modern Customer Success metrics (MRR, Churn Rate, Winback Rate) and ability to derive concrete action strategies from data
• Technical proficiency: Confident use of standard CRM, support, and customer success platforms
• Willingness to travel locally within Berlin for client meetings

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and ensure alignment with the role requirements. We then submit qualified candidates to our client for consideration. Please do not attempt to contact the employer directly, as all communication is managed through our recruitment process to ensure a professional experience for all parties.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity in their teams. We encourage applications from qualified candidates of all backgrounds.