Business Operations Lead

About This Opportunity

Our talent team is representing a confidential fintech organization expanding its operations in the United Kingdom. We're searching for a Business Operations Lead who will own the operational backbone of the UK business—ensuring daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale.

This is not a P&L role, and it's not a "manage from a distance" position. You'll partner closely with senior leadership to turn business objectives into strong execution on the ground, building systems, leading teams, and stepping in directly when execution breaks.

Responsibilities

• Define and execute operational strategies that support growth and align with the organization's objectives in the UK market
• Run day-to-day operations across customer service, administrative operations, and internal workflows to ensure frictionless execution
• Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability
• Own process improvement—identify bottlenecks, automate where possible, and implement systems that reduce costs and increase speed
• Lead the customer support function and step in hands-on during high-stakes or escalated cases
• Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies

What We're Looking For

• Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments
• Proven experience leading operations and admin teams in high-expectation environments
• Hands-on mindset with the ability to solve problems directly, not just delegate them
• Strong organizational, execution, and problem-solving skills
• Comfort operating in ambiguity and bringing structure to fast-moving situations
• Ability to work cross-functionally and drive execution without formal authority
• Strong English communication skills required

This role is not suitable for:

• Candidates who prefer to direct operations from a distance instead of stepping in when issues arise
• Those who need fully-built systems and processes handed to them
• People who require fixed scope and slow timelines
• Individuals who avoid escalations, complex cases, or difficult conversations with vendors and staff
• Those who produce lengthy updates without clear decisions or next actions

Location: United Kingdom. This is a hybrid role with an expectation to work from the office at least 3 days per week.

How We Work with You

All applications are submitted through Get A Job.ai. Once you apply, one of our recruiters will screen your profile and conduct an initial conversation. If there's a strong match, we'll submit your candidacy to our client and guide you through their interview process, which typically includes an online assessment or practical task, role-specific interview, and final round with senior leadership.

For strong candidates, our client aims to complete the process and extend an offer within 1–2 weeks from the start of interviews. Please do not contact the client directly—all communication will be coordinated through our recruiting team.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair evaluation throughout our process.