FBS – Vendor Experience and Support Analyst

Join name's Sales Support team as a Vendor Experience and Support Analyst in Mexico. This full-time position is critical to enabling sales success by removing barriers in the sales process and ensuring sales representatives can focus confidently on selling while guiding customers toward policy binding.

The Opportunity

You'll step into a visible role where you manage vendor operations while upholding risk and compliance standards that protect the organization. Working in a fast-paced environment, you'll bring strong organizational and analytical skills to collaborate across multiple teams, drive operational efficiency, and advance process improvements that strengthen the entire sales support ecosystem.

What You'll Do

• Oversee day-to-day vendor operations including billing reconciliation, performance reporting, and system access provisioning and remediation
• Coordinate meetings, monitor vendor calls, and facilitate resolution of technology-related challenges with appropriate teams
• Support the implementation and oversight of risk and compliance initiatives aligned with company policies and regulatory requirements
• Serve as an early-warning system by monitoring business controls and identifying potential risks or control gaps
• Execute business control self-assessments and support process governance and documentation efforts
• Partner with Legal, Compliance, Internal Audit, and Risk teams to verify adherence to established frameworks and controls
• Identify control failures, provide remediation recommendations, and guide corrective action planning and execution
• Support regulatory inquiries and litigation-related requests with thorough documentation and response protocols
• Champion process improvement initiatives to strengthen operational workflows across the department
• Analyze operational data to generate insights that enhance reporting accuracy, vendor performance visibility, and strategic business decisions
• Engage with cross-functional teams on projects, programs, and ad-hoc initiatives supporting broader company goals
• Develop and present reports and materials that inform leadership recommendations and decision-making

What We're Looking For

• Three to five years of professional experience in sales support, operations, risk and compliance, or a closely related field
• Bachelor's degree in Business, Accounting, Finance, or a related discipline
• Advanced proficiency with Microsoft Excel
• Intermediate competency in Power BI
• Intermediate proficiency with Microsoft PowerPoint
• Strong organizational ability and meticulous attention to detail
• Experience interpreting and managing contracts and statements of work
• Working knowledge of risk and compliance management frameworks
• Demonstrated ability to support process improvement and documentation initiatives
• Track record identifying issues and facilitating remediation and resolution efforts
• Solid foundation in reporting and analytics
• Excellent communication and cross-stakeholder collaboration capabilities
• Ability to manage competing priorities and deliver quality results on schedule
• Experience supporting vendor management and operational processes

About name

name stands as one of the United States' largest insurance carriers, providing property and casualty coverage and financial services solutions to millions of American households. The company generates over $25 billion in annual gross written premiums and administers more than 19 million individual policies across all 50 states through a network of over 48,000 exclusive and independent agents. With nearly 18,500 employees worldwide and backing from one of the globe's leading insurance groups, name remains committed to serving customers and advancing the industry.

Apply Today

name offers a competitive compensation structure paired with a comprehensive benefits package that includes private health insurance, pension plan coverage, paid time off, and ongoing training and development opportunities. The company cultivates a dynamic and inclusive work culture with flexible work arrangements and career advancement pathways. Benefits are tailored to your employee level. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.