Customer Success Manager – Video Games

About This Opportunity

We are representing a confidential video games services organization seeking a Customer Success Manager to join their player engagement team. This is a remote role open to candidates based in Ireland, the Netherlands, Poland, Spain, or the UK.

Our client partners with leading game developers and publishers worldwide, providing technical solutions that help them connect with and support their player communities. In this role, you will drive product adoption and retention across a portfolio of mid-market gaming clients, working closely with account management to deliver measurable business outcomes.

Responsibilities

• Partner with Account Managers to manage a portfolio of 30-40 mid-market gaming clients, focusing on product adoption, retention, and growth
• Serve as a trusted advisor on the platform from a business user perspective, helping customers achieve their engagement objectives
• Establish critical KPIs with customers and track progress toward their goals
• Prepare and present quarterly business reviews jointly with Account Managers
• Execute scaled success programs informed by data and product usage maturity
• Educate clients on platform best practices, SDK configurations, key features, and dashboard administration
• Advocate for customer needs internally and manage escalations to development teams as needed
• Support commercial objectives by identifying upsell opportunities and ensuring successful onboarding through renewal
• Manage multiple projects simultaneously while responding to high-priority client inquiries, including occasional evening and weekend availability

What We're Looking For

• 3+ years of experience supporting customers in the gaming industry
• Proven experience managing 30-40 SMB and mid-market accounts simultaneously
• Strong critical thinking, problem-solving, and project management capabilities
• Data-driven mindset with high attention to detail
• Commercial awareness and business creativity combined with process-driven execution
• High emotional intelligence and customer-obsessed approach
• Excellent written and verbal communication skills
• Self-motivated and effective working remotely
• Comfortable working through ambiguity in a fast-paced, deadline-driven environment
• Willingness to travel as required

How We Work With You

Candidates apply through Get A Job.ai. Our talent team will conduct an initial screening to assess your qualifications and fit for the role. Qualified candidates are then submitted to our client for consideration. If selected, you will participate in interviews with the client's Talent Acquisition team, Hiring Manager, and a final panel interview with potential colleagues.

Important: Please apply only through Get A Job.ai. Do not attempt to contact the client directly, as we are managing this search exclusively.

Pay

Compensation details will be discussed during the screening process based on your experience and location.

Equal Opportunity: Get A Job.ai is committed to equal opportunity employment. We evaluate all candidates based on qualifications and merit, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.