Strategic Account Manager – Customer Success

About This Opportunity

Our talent team is representing a confidential fintech organization serving major financial institutions globally. We're seeking a Strategic Account Manager - Customer Success based in Portugal to manage high-value client relationships and drive measurable outcomes for enterprise accounts in the financial crime prevention space.

In this role, you'll own the end-to-end success journey for a designated portfolio while supporting senior account leads on complex, high-revenue client engagements. You'll ensure solutions deliver contracted value, operate reliably, and exceed stakeholder expectations through strategic relationship management and cross-functional collaboration.

Responsibilities

• Strategic Account & Stakeholder Management: Serve as the primary point of contact for key client stakeholders across your portfolio; partner with senior account leads to align executive relationships and resolve complex issues for top-tier accounts; build long-lasting relationships ensuring alignment on roadmap, risk mitigation, and value realization
• Value Realization & Performance Monitoring: Drive value realization plans for dedicated accounts; collaborate with Product, Data Science, and Customer Care teams to monitor KPIs/SLAs; link performance data to measurable outcomes including fraud reduction, operational efficiency, and friction reduction; prepare quarterly business review frameworks and dashboards
• Adoption & Maximization: Identify opportunities to maximize product value with clients; develop tailored onboarding and training plans in partnership with enablement teams; analyze user adoption metrics and provide actionable recommendations to clients and internal leadership
• Delivery Governance: Partner with Project Managers and Delivery Leads to drive prioritization and roadmap execution; lead governance forums including steering committees and incident reviews for your accounts; monitor project initiatives, tracking success criteria, risks, and timelines while maintaining transparency
• Escalation Management & Risk Mitigation: Act as an escalation point to resolve delivery issues across your portfolio; proactively identify delivery risks and maintain cross-functional mitigation plans with clear ownership and tracked action items
• Continuous Improvement: Document best practices and governance improvements; identify customer advocates for success stories; synthesize client feedback to influence product roadmaps and feature enhancements

What We're Looking For

• Bachelor's degree in Technology, Business, or related field
• 5–7 years of experience in customer-facing roles such as consulting, customer success, or account management with demonstrated expertise in issue resolution, relationship management, and stakeholder engagement
• Strong understanding of the fraud prevention space, preferably for banks or payment processors
• Proven experience owning relationships with enterprise accounts in financial services, with ability to support senior leads on large strategic engagements
• Ability to analyze data and translate findings into actionable insights and recommendations
• Results-driven approach with strong customer-centric mindset focused on satisfaction and value delivery
• Exceptional communication, presentation, and interpersonal skills with ability to convey technical concepts to both technical and non-technical audiences
• Strong organizational skills including task prioritization, multi-tasking, and adaptability in fast-paced environments
• Project management skills combined with collaborative mindset to work effectively both autonomously and across distributed teams
• Verbal and written fluency in English required

How We Work With You

Candidates apply directly through the Get A Job.ai platform. Our recruiting team will conduct an initial screening to assess fit and alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication and coordination will be managed through Get A Job.ai to ensure a professional and streamlined process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.