- Company: Get A Job.ai
- Location: UK
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential legal technology organization seeking a Customer Success Manager to support their UK client portfolio. This is a remote position based in London, offering the opportunity to work with cutting-edge AI and enterprise search solutions serving major law firms.
As the first customer success professional on the ground in London, you'll play a pivotal role in building relationships with prestigious legal clients and shaping how they leverage advanced technology to transform their knowledge work. You'll work closely with our client's global team while maintaining ownership of the UK market.
Responsibilities
- Guide new clients through technical implementation and onboarding, customizing strategies to meet their specific organizational needs
- Serve as the primary point of contact for a portfolio of law firm clients, building strong, long-term relationships
- Coordinate cross-functional projects and manage stakeholder expectations across technical and business teams
- Lead training sessions and quarterly business reviews with senior legal professionals and decision-makers
- Proactively identify and resolve client concerns with professionalism and efficiency
- Gather client feedback to inform product development and continuous improvement initiatives
- Monitor client satisfaction metrics, identify expansion opportunities, and drive renewals by demonstrating ROI
- Collaborate effectively across European and North American time zones as needed
What We're Looking For
- 5+ years of experience in customer success, account management, or client-facing roles, preferably within SaaS or legal technology
- Strategic and self-directed mindset with the ability to thrive in a scale-up environment and build processes from the ground up
- Polished communication and presentation skills, with confidence engaging C-level and senior legal professionals
- Law degree or prior legal practice experience strongly preferred, demonstrating deep understanding of legal workflows
- Tech-savvy with the ability to navigate and explain complex software solutions
- Genuine intellectual curiosity about emerging technologies, including AI and large language models
- Detail-oriented approach to managing tasks, timelines, and multiple client requests simultaneously
- Responsive and reliable, with proven ability to manage a book of business effectively
- Flexibility to accommodate meetings across different time zones for global collaboration
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and interest in this role. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the employer directly, as all applications must come through our official process to be considered.
Pay
Compensation details will be discussed with qualified candidates during the screening process.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet every qualification listed.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Customer Success Manager (Remote-London)
- Employer Get A Job.ai
- Location UK
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 18, 2026
- Apply by October 18, 2026
- Country United Kingdom
- Overview Full job description on this page (436 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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Occupation family: Customer Success Manager
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